Bengaluru Karnataka Technical support specialist Jobs – 2097 Open Jobs Today

Customer Support Specialist
MyAdvice —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Organisational skills
- Health insurance
- Flexible schedule
Quick apply
11d
Technical Support Specialist
Kyndryl —Bengaluru, Karnataka
- Full-time
- Customer service
- Scripting
- Computer networking
Senior Technical Support Specialist
EProductivity Software Packaging Technol —Whitefield, Bengaluru, Karnataka
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
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IT Technical Support Specialist
OURS GLOBAL —Bengaluru, Karnataka
- Email
- Walk-in
- Spanish
- Software troubleshooting
- Customer service
Technical Specialist - Collaboration Services (M365 Support)
Fidelity International —Bengaluru, Karnataka
- Full-time
- Azure
- Microsoft Outlook
- Computer networking
Technical Support - Cloud Communications
Sangoma —Bengaluru, Karnataka
- Full-time
- Google Suite
- Software troubleshooting
- English
Quick apply
Software Technical Support: QA Offsite Support- Freshers
Extrieve Technologies —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Desktop Support
m360 Research —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
3d
Manufacturing Software Support Specialist
Snic Solutions —Bengaluru, Karnataka
- ₹6,00,000 a year
- Online application
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
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Customer Support Executive (Chat and Email Specialist)
CONNECT AND HEAL PRIMARY CARE PRIVATE LIMITED —HSR Layout, Bengaluru, Karnataka
- Up to ₹5,00,000 a year
- Full-time
- Salesforce
- English
- Typing
- Health insurance
Quick apply
11d
Technical Support Engineer- L1
SoftTech Services —Bengaluru, Karnataka
- Computer Science
- Customer service
- English
NOC Specialist
Airowire Networks Pvt Ltd —HSR Layout, Bengaluru, Karnataka
- ₹14,00,000 - ₹17,00,000 a year
- Full-time
- Computer networking
- In-person
- Communication skills
Quick apply
3d
IT Operations Specialist
Trelleborg Sealing Solutions (TSS) —Bengaluru, Karnataka
- Azure
- Computer Science
- Software troubleshooting
IT Support Engineer- L2
SoftTech Services —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Master's degree
IT Support Specialist(APAC-India)
Menlo Security —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Analysis skills
IT Support (L2)
SFJ Business Solutions —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Customer service
- Windows
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QA Specialist
NAVEX —Bengaluru, Karnataka
- ₹9,40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
3d
Escalation Specialist
prosperr.io —Bangalore City, Bengaluru, Karnataka
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Salesforce
- English
- Analysis skills
- Health insurance
Quick apply
14d
L&D Specialist - Bengaluru,India
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
IT Operations Specialist
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Software troubleshooting
- Databases
- Data entry

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Customer Support Specialist

MyAdvice -
Bengaluru, Karnataka

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Job details

Full-time
₹8,00,000 - ₹10,00,000 a year
11 days ago

Benefits

Provident Fund
Health insurance
Flexible schedule

Qualifications

WordPress
Customer service
Technical support
Zendesk
Organisational skills
AI
Leadership
Communication skills

Full job description

Position Summary
As a Customer Support Specialist, you serve as the first point of contact for MyAdvice clients. This role is responsible for resolving high-volume support requests efficiently while delivering exceptional customer service.
You will handle the majority of incoming tickets—answering questions, assisting with simple website updates, guiding clients through platform features, and ensuring requests are properly triaged and escalated when necessary.
This role requires strong communication skills, attention to detail, and the ability to balance speed with accuracy in a fast-paced environment.
______________________

Shift & Work Schedule
This role supports our US operations. The selected candidate will be assigned one of the following schedules based on business needs:

Available Shifts (IST):

6:30 PM – 3:30 AM
10:30 PM – 7:30 AM

Available Work Weeks:

Sunday – Thursday
Monday – Friday
Tuesday – Saturday

Important: Candidates must be willing to work any of the above shifts and workweek combinations as assigned. The assigned schedule will be considered the employee's regular working schedule.
______________________

Essential Duties

Manage and resolve incoming support requests via ticketing system, phone, and email
Close 100+ tickets per week while maintaining quality standards
Answer inbound calls and assist clients in real-time
Assist with simple website updates (text edits, image swaps, basic changes)
Guide clients through platform features and functionality
Clearly explain technical concepts in non-technical language
Identify issues that require escalation to Tier 2
Document all interactions thoroughly in ticketing system
Maintain a high level of professionalism and empathy
Collaborate cross-functionally with internal teams

______________________

Required Skills & Experience

1+ year in high-volume customer service or technical support
Experience using support ticketing software (Zendesk preferred)
Strong written and verbal communication skills
Ability to multitask and manage high ticket volume
Basic understanding of CMS platforms (WordPress preferred)
Comfortable learning and explaining web-based software platforms
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Familiarity with AI-powered productivity and support tools (ChatGPT, Claude, Gemini, Cursor, or similar)
Ability to leverage AI tools to improve efficiency, problem-solving, communication, and customer support workflows
Willingness to continuously learn and adapt to emerging AI technologies and best practices

______________________

Success in This Role Looks Like:

90%+ of tickets resolved without escalation
Strong CSAT scores
Accurate triage and escalation decisions
Clear, client-friendly communication
Consistent ticket throughput without sacrificing quality

______________________

Position Details

Base Salary: 8 to 10 LPA based on experience and qualifications.
Position Type: Full-time, Salaried
Work Locations: This position is fully remote to start, but there is the chance this position will be called back to the office in Bangalore. We will prioritize candidates that are located in Bangalore or willing to relocate there.
Travel: May require occasional local or national travel (less than 5% of the time, if at all).
Physical Requirements: Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking); Ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.).

______________________

Benefits

Employer-contributed medical insurance (100% premium covered by the company)
Provident Fund (PF) contributions as per policy
Leave policy: 12 Sick/Casual Leaves + 18 Annual Leaves + 10 Company Holidays
Remote-first Company, Flexible Schedules + Early Out Fridays!
Employee Assistance Program (EAP): free mental health support, financial/legal consultations, and more
Tuition Reimbursement Program (up to ₹1 lakh annually) + Executive Mentorship Program
Leadership Training Program: learn the fundamentals of leading a team (available to all employees)
Ongoing personalized coaching and career development support
Casual / Business Casual dress code and a fun work environment (games, coffee, snacks, etc.)
Core value initiatives: “Pay It Forward,” Project Fantastic (client collaboration), and more!

______________________

MyAdvice

"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” - Vince Lombardi

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

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Refine Your Search

technical support specialist jobs in bengaluru karnataka

Customer Support Specialist

Technical Support Specialist

Senior Technical Support Specialist

IT Technical Support Specialist

Technical Specialist - Collaboration Services (M365 Support)

Technical Support - Cloud Communications

Software Technical Support: QA Offsite Support- Freshers

Desktop Support

Manufacturing Software Support Specialist

Customer Support Executive (Chat and Email Specialist)

Technical Support Engineer- L1

NOC Specialist

IT Operations Specialist

IT Support Engineer- L2

IT Support Specialist(APAC-India)

IT Support (L2)

QA Specialist

Escalation Specialist

L&D Specialist - Bengaluru,India

IT Operations Specialist

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