Bengaluru Karnataka Work from home night shift call center Jobs – 3 Open Jobs Today

Associate Technical Support Engineer
ChargePoint —Bengaluru, Karnataka
- Night shift
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
1d
ACC Manager
Lowe's —Bengaluru, Karnataka
- Full-time
- ERP systems
- Bachelor's degree
- Human resources
6d
Sr Technology Operations Engineer
Lowe's —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
1d

Related jobs to explore

Based on your search for work from home night shift call center

Associate Technical Support Engineer
ChargePoint —Bengaluru, Karnataka
Identify and escalate complex issues to the appropriate teams for further resolution. Willing to work in night shift. Drive Results and Problem Solving.
Quick apply
1d
ACC Manager
Lowe's —Bengaluru, Karnataka
Assures call center operations and deliverables meet or exceed organizational objectives and service level agreements, follow service center strategies, and…
6d

I want to receive the latest job alerts for work from home night shift call center in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

work from home night shift call center jobs near bengaluru karnataka

Technical Support Engineer jobs in Bengaluru, Karnataka

Senior Admin jobs in Chennai, Tamil Nadu

Senior Operations Engineer jobs in Andhra Pradesh

Electrical Engineer jobs in Indore, Madhya Pradesh

Devops Engineer jobs in Hyderabad, Telangana

Operations Manager jobs in Ahmedabad, Gujarat

Non Technical Work From Home jobs in Maharashtra

Technical Support Engineer jobs in Noida Sector 62, Noida, Uttar Pradesh

Chat Support , Work From Home jobs in Nagpur, Maharashtra

Technical Support Engineer jobs in Ahmedabad, Gujarat

Technical Support Engineer jobs in Nagpur, Maharashtra

Technical Support Engineer jobs in Nashik, Maharashtra

Technical Support Fresher jobs in Pune, Maharashtra

Civil Engineer ,assistant Professor jobs in Bihar

Associate Technical Support Engineer

ChargePoint -
Bengaluru, Karnataka

Quick apply

Job details

1 day ago

Qualifications

Knowledge management
Software troubleshooting
Customer service
B.Com
Technical support
Sales
Bachelor's degree
BMS
BBA
Business Administration
Training & development
Communication skills

Full job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, Technical Support

What You Will Be Doing

Respond to customer inquiries (voice or email) for EV charging stations as a Associate Technical Support Engineer – Home Support.
Provide technical support to ChargePoint customers, partners, and field support staff with focus on diagnosing, troubleshooting, and debugging ChargePoint software and hardware.
Position provides an opportunity to continuously develop technical skills through learning and supporting next generation Electric vehicle products.
Position requires a motivated, self-starter and self-learner with a customer-first attitude.

What You Will Bring to ChargePoint

Take ownership and resolve assigned cases via a ticketing tool; technical questions and inquiries from ChargePoint customers.
Resolve cases per productivity, performance and SLA standards and support goals.
Answer technical questions/problems; Providing appropriate workarounds or solutions.
Research, document, and assess when it is necessary to engage with team members to enable timely issue resolution.
Contribute to Knowledge Management (KM), via case documentation.
Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base.
Identify and escalate complex issues to the appropriate teams for further resolution.

Skills & Competencies

Customer Service experience. Engagement with customers through live calls; queues; multitask with customers over phone and other Communication tools.
Working in an open and collaborative environment, proactive integration and connectivity with peers, demonstrate strong sense of teaming and continuous willingness to share, learn and collaborate.
Effective verbal communication skills. Active and reflective listening, in-depth questioning skills to foster an immediate customer relationship/connection, ability to explain technical topics in simple terms.
Effective written skills. Writing of Knowledge Management articles; case summary notes to ensure universal understanding for all relevant stakeholders.
Time management. Prioritize and plan time effectively, with ability to pivot swiftly under pressure to meet deliverables.
Situational adaptability. Apply flexibility and behavioural strategies to adapt to changing priorities in a dynamic working environment.
Drive Results and Problem Solving. Maximize engagement with team members to ensure effective problem solving, resulting in timely case resolution.
Troubleshooting and Problem Solving. Think quickly and react to customer impacting situations. Effective case resolution, say do mind-set with a commitment to carry through to resolution.
Accountability/Ownership. Proactive continuous learning, continued development plan to enhance skills and bridge gaps.

Requirements

BA or BCom or BBA or BMS graduate only
Strong communication, interpersonal, motivational, and organizational skills.
Willing to work in night shift.

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [email protected].

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.

Quick apply

Refine Your Search

work from home night shift call center jobs in bengaluru karnataka

Associate Technical Support Engineer

ACC Manager

Sr Technology Operations Engineer

Related jobs to explore

I want to receive the latest job alerts for work from home night shift call center in bengaluru karnataka

Explore jobs in more locations

About Us

Reports To

What You Will Be Doing

What You Will Bring to ChargePoint

Requirements

Location

Jobseeker tools

Employer Tools

Browse

Stay Connected