POSITION OVERVIEW
Grounded in our Purpose - Care for People so they can be their best, the General Manager will be responsible for the overall running, operations management, and profitability of the Hotel, and shall include the responsibility for achieving the key objectives in line with Hyatt Brand Standards.
With a reputation for remarkable energy, and a strong work ethic, the General Manager actively and consistently engage all stakeholders and lead a diverse team focused on delivering brand promise.
SUCCESS PROFILE
Aligned to our Leadership Expectations, the General Manager is accountable to:
Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.
Lead with integrity and align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
Lead a diverse team who build the trust of others in all interactions and cultivate a positive guest experience.
Continuously find ways to improve all areas of the business and remain flexible in rapidly changing environments.
Bring Hyatt’s values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.
ENABLING KNOWLEDGE AND SKILLS
Develops Talent
Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive and diverse workforce.
Cultivate an inclusive workplace, rooted in fairness and respect, where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
Delegate skillfully and partner with the property’s leadership team to build accountability and achieve shared success.
Coach, mentor, and develop future leaders for Hyatt.
Stakeholder Management
Articulate a clear, consistent, and effective message when communicating with diverse audiences.
Promote and role model Hyatt`s values (empathy, experimentation, inclusion, integrity, respect and Wellbeing).
Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
Execute a strategic vision through property leaders to drive daily tactics and execution.
Operations & Business Acumen
Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
Develop, execute, and evolve a multi-year property level business strategy with focus on brand
positioning.
Understand and utilize data insights to inform strong business cases for decisions.
Provide oversight of ongoing financial reporting, forecasting, and planning.
Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
Maintain a pristine and well maintained facility in order to preserve ownership’s asset value.
Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
Ensure the safety of colleagues & guests.
Thinking Agility, Decision Making & Driving Change
Adapt to a changing world and envision new possibilities for generating profit and revenue growth.
Exhibit sound judgement and decision making.
Demonstrate open-mindedness and embrace different perspectives.
Uses data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
Champions Hyatt’s Purpose & Culture
Support colleagues and people leaders in their wellbeing journey so they can be their best selves.
Drive the colleague experience by role modeling empathy and listening in their day-to-day responsibilities.
Set the pace and tone within the property with passion and enthusiasm that compels others to follow.
Cultivate an environment where leaders are encouraged to seek fresh ways to capture, amplify, and reinforce the right behaviors.
Ensure property operations, guest service, and commercial offerings are aligned to the brand.
Practice and promote environmental sustainability.
ENABLING EXPERIENCES
The importance of this role, paired with the unique attributes of each brand, property, and owner, requires those who aspire to be a General Manger to actively seek a diverse set of experiences in order to enter into this role and grow throughout their career. A candidate’s breadth of experiences and demonstrated desire for continuous learning opens the potential opportunities that one could be considered for.
Diverse experiences include:
Working across multiple brands.
Working across different sizes of hotels.
Working across different functions.
Additional leadership experiences may arise with project assignments, hotel opening or closings, or leading a task force.
