Job Title: Customer Success Specialist (Hybrid)
Company: Tasks Expert Virtual Employees Services Pvt. Ltd.
Location: G Wing, Aarti Nagar, Office #3 Vrindavan Palms, near Union Bank, Khadakpada, Kalyan, Maharashtra 421301
Employment Type: Full-Time (Hybrid)
Shift Timing: 12:30 PM – 9:30 PM IST
Work Days: Monday to Friday + 1st & 4th Saturday Working
Salary: ₹25,000 – ₹35,000 per month
About Us
Tasks Expert is a global leader in virtual assistant services, offering cost-effective solutions including administrative support, bookkeeping, digital marketing, SEO, and more. We empower businesses by connecting them with highly skilled professionals to enhance efficiency and drive growth.
Job Summary
We are looking for a Customer Success Specialist to handle and nurture relationships with high-value clients. You’ll be responsible for ensuring top-tier service delivery, identifying upsell opportunities, and driving client retention. This is a client-facing role that requires strategic thinking, excellent communication skills, and a problem-solving mindset.
Key Responsibilities
Client Relationship Management
- Manage a portfolio of ~30 high-value clients.
- Serve as the primary point of contact for client communication.
- Conduct regular follow-ups and feedback sessions to ensure client satisfaction.
Service Optimization
- Understand client goals and align service delivery accordingly.
- Ensure virtual assistant (VA) and service quality meets expectations.
- Suggest custom solutions based on client's business needs.
Retention and Upselling
- Identify and pitch additional services or plan upgrades.
- Actively reduce churn by addressing client concerns proactively.
Team Coordination
- Work with onboarding managers to ensure seamless client transitions.
- Coordinate with sales and service delivery teams to meet client expectations.
- Share client feedback internally to improve operations.
Reporting and CRM Management
- Track client metrics and maintain logs in Zoho CRM.
- Share performance insights with the Sales Director.
Client Advocacy
- Represent client needs internally and build long-term trust.
- Help in creating case studies and collecting client testimonials.
Qualifications & Skills
Education:
- Bachelor's degree in Business Administration, Customer Relations, or related field.
Experience:
- 3–5 years in customer success, account management, or client servicing.
- Prior experience with IT services, outsourcing, or virtual assistant solutions preferred.
Skills:
- Excellent interpersonal and communication skills.
- Strong problem-solving and relationship management abilities.
- Proficiency in CRM tools (preferably Zoho CRM) and MS Office Suite.
Preferred:
- Experience working with clients in the USA, UK, or Canada.
- Familiarity with virtual assistant services and outsourcing processes.
Benefits
- Competitive salary with performance-based bonuses.
- Professional growth and internal development opportunities.
- Exposure to international clients and global markets.
- Ongoing training and skill development programs.
Job Types: Full-time, Permanent
Pay: ₹300,000.00 - ₹340,000.00 per year
Benefits:
Education:
Experience:
- Customer relationship management: 3 years (Required)
Work Location: Hybrid remote in Kalyan, Maharashtra (Kalyan)
