Why this role?
This is the perfect role for someone experienced in speciality coffee, with a passion for leading a
great team, driving our business to the next level and developing relationships with customers.
You will have the opportunity to use your talent, experience and initiative to shape the space,
coffee operations and customer experiences to your liking. Develop new relationships with local
customers. Flex your coffee skills, and truly be proud of your creation! Along with the support of
our leadership team and the owners, you will get the chance to make your mark on this wonderful
and fast growing business.
Key responsibilities of the role
As a head barista, you have a genuine passion for and appreciation of great speciality coffee,
amazing service, driving results and supporting a talented team. An instrumental part of the front
of house team, the head barista also enjoys building relationships with both staff and guests,
fostering a positive and friendly service environment and driving our coffee to the highest
standard.
You will work closely alongside the general manager and your team of baristas to shape the
direction of coffee in our store. Focusing on an incredible service execution and customer
experience. Your role should be split appropriately between floor leadership and have some time
admin tasks. You will have the autonomy to manage your own time effectively depending on the
business needs, but the vast majority of your time should be spent on the floor supporting your
team, delivering training and maintaining standards.
Your responsibilities include:
- You are a coffee and drinks enthusiast. You are obsessed and are constantly innovating and
coming up with new ideas. You inspire our customers and team with new drinks, techniques
and flavours. You make suggestions for new seasonal drinks and keep track of what performs
well. You provide feedback about improvements that can be made to our workflows and menu
to drive sales and increase productivity. You implement all necessary training, logistics and
paperwork to ensure that new menu items are implemented on time, effectively by everyone in
the team and to a high standard.
- You prepare coffees and other beverages to a consistently high standard throughout the day.
You are the pinnacle of quality and consistency in the team. You lead by example by always
doing your best. You adjust and create drinks recipes when needed and update the iPad to
make sure our drinks are always made to the same standard.
- You manage all stock requirements and orders for coffee and related supplies. You are the main
point of contact for Gentlemen Baristas and any other suppliers that we may have on rotation
and maintain a good relationship with them. You have a good communication with your GM
about when supplies needs to be ordered.
- You help to train and onboard all new baristas and FOH staff. You also conduct ongoing training
events for existing staff members as well as providing the team with in-the-moment feedback,
both positive and negative, to keep to keep standards high.
- You monitor and maintain hygiene and cleaning standards. You lead by example by always
working clean and following the correct procedures to keep everyone safe. You also maintain
the coffee machines, grinders and other equipment, clean them on a daily and are able to make
simple repairs and adjustments as needed. You make sure that everyone in the team knows
how to perform the daily cleanings needed and how to deep clean the coffee equipment
properly. You escalate to engineers and book service appointments when necessary.
- You act as a shift leader when you are the most senior person in the team, making sure that the
day operates smoothly. This includes making sure breaks are taken at appropriate times, make
sure staff put anything they eat or drinks through the till as STAFF SNACK and you make sure
the the daily checklists are completed. You coordinate closely with your leaders and your team
to ensure optimal service and quality. You escalate any issues immediately and work to solve
problems as independently as appropriate, however, you are never afraid to ask questions and
clarify things with your team if you are unsure!
