Job Title: Clinical Care Coordinator (Diagnostics)
Location: Calicut, Kerala
Job Type: Full-Time
Salary: As per experience and industry standards (to be discussed at interview) + performance incentives
Experience Required: 1–3 years
Apply to: [email protected]
Role Summary
This is a sales-first role. We are hiring an MLT-qualified professional who will primarily drive client acquisition, conversions, and revenue for Lyxaa's diagnostics and preventive-testing offerings using phlebotomy skill and lab knowledge as a trust-building edge in every client conversation. The reason this role sits with a qualified lab professional rather than a generalist telecaller is knowledge: clients will ask real questions about tests, results, and health markers, and we need someone who can answer accurately and be a genuine source of health information not just read from a script. The candidate will also personally perform blood collection and take on general Care Coordinator duties (front desk, billing, telecalling). Performance will be measured on revenue generated, number of patients/clients brought in, and deals closed not just samples collected.
Ideal Candidate Profile — Multi-Purpose Staff (MPS)
Lyxaa is an early-stage healthtech startup, and this role is built for that reality. We're looking for someone with the character to match a self-initiator who doesn't wait to be told what to do, and who is willing to take on tasks outside a fixed job description as the team and service lines grow. A detailed, role-specific JD will follow; at this stage, adaptability, ownership, and a sales mindset matter as much as clinical skill.
Key Responsibilities
Sales & Revenue Generation (Primary Focus)
- Own end-to-end conversion of leads and walk-ins into paying clients across Lyxaa's diagnostic and preventive-testing offerings
- Make outbound calls to prospective leads from marketing lists and the CRM, and convert enquiries into booked, paying appointments
- Pitch Lyxaa's offerings confidently and clearly diagnostics, therapies, wellness programs tailoring the pitch to each client's health goals
- Follow up persistently on warm leads, past clients, and no-shows to recover and re-engage revenue
- Identify upsell/cross-sell opportunities (e.g., recommending relevant add-on tests or programs) during client interactions
- Log every lead, conversation, and conversion accurately in the CRM for pipeline tracking
Patient Education & Health Guidance
- Serve as an accurate, trustworthy knowledge source for clients answering questions about tests, biomarkers, and results with correct, evidence-based information rather than guesswork
- Explain test protocols, preparation requirements, and what results mean in plain language before and after collection
- Educate clients on relevant preventive health and diagnostic topics connected to Lyxaa's service lines, escalating to the supervising doctor for anything requiring clinical interpretation
- Ensure all health information shared with clients is medically sound and never overstates results or makes unverified claims
Clinical — Phlebotomy & Sample Management
- Perform venipuncture and other blood/specimen collection safely and comfortably for all client profiles
- Label, package, and log samples accurately per test requisitions
- Coordinate timely transport/handover of samples to Lyxaa's partner diagnostic labs, tracking turnaround and results
- Follow biosafety, infection-control, and sharps-disposal protocols at all times
- Maintain sample and requisition records for audit and billing reconciliation
Front Office & Reception Duties
- Welcome and greet all clients, walk-ins, and visitors warmly in line with Lyxaa's premium wellness environment
- Manage the front desk area, ensuring cleanliness, organization, and brand consistency
- Coordinate appointments, update schedules, and assist clients with service or location-related inquiries
Billing & Administrative Support
- Generate and process customer bills using software or manual logs (cash, UPI, card)
- Maintain accurate daily cash register and billing records
- Coordinate with the accountant/CA firm on financial records and weekly/monthly audits
How Success Is Measured (KPIs)
- Revenue generated per month
- Number of new patients/clients onboarded
- Number of deals/appointments closed from leads assigned
- Lead follow-up rate and conversion rate in CRM
Requirements
- Education: DMLT / BMLT or equivalent Medical Laboratory Technology qualification
- Experience: 1–3 years, with hands-on phlebotomy experience essential
- Language: Excellent verbal communication in English and Malayalam
Skills Required
- Strong, accurate clinical knowledge and confidence answering patient health questions
- Strong sales/persuasion ability and comfort being measured against revenue and conversion targets
- Confident, low-discomfort venipuncture across age groups
- Client handling with professionalism and empathy
- Strong knowledge of payment handling and billing procedures
- Confident on the phone and in person
- Familiar with basic digital tools (Excel, WhatsApp Business, billing software, Google Sheets, CRM)
- Able to multitask and stay calm under pressure
Preferred Qualities
- Target-driven, with a genuine interest in growing with a young healthtech brand
- Presentable, well-groomed, and confident in maintaining a premium client experience
- Willing to adapt and learn Lyxaa's growing range of services and systems
- Emotionally intelligent and customer-focused
- Open to occasional extended hours or weekends for events or peak days
Why Join Lyxaa?
- Be part of a futuristic wellness brand reshaping health and longevity
- Play a key role in establishing Lyxaa's in-house clinical service line
- Access to staff pricing for select wellness services and diagnostics
- Work in a clean, calm, and purpose-driven workspace
- Opportunity for future growth into clinical lead, customer experience manager, or wellness advisor roles
How to Apply
Send your updated CV with a recent photo to: [email protected]
Subject Line: Application – Clinical Care Coordinator ([Nursing / Diagnostics]) – [Your Name]
Join the science of longevity. Represent the future of healthcare. Welcome to Lyxaa.
Industry: Hospitals and Health Care
Employment Type: Full-time
Pay: From ₹12,000.00 per month
Work Location: In person
