Receptionist for our Abby Skin Care Clinic (PROFESSIONAL ENGLISH SPEAKING SKILLS ARE MUST NEEDED)
Location: SCO 48-49 ground floor Sector 17-A, Chandigarh
Position: Receptionist / Front Desk Executive
Employment Type: Full-Time
Working Hours: 11:00 AM – 7:00 PM
Weekly Off: Every Monday
Reporting To: Doctor / Management
About Abby Skin Care Clinic
Abby Skin Care Clinic is a premium aesthetic and skincare clinic dedicated to providing high-quality aesthetic, dermatological, and skincare services in a professional, welcoming, and patient-focused environment. We are looking for a polished, courteous, and highly organized Receptionist / Front Desk Executive to be the first point of contact for our clients.
Job Summary
The Receptionist will be responsible for managing the clinic's front desk and ensuring a smooth and professional client experience from the moment a client enters the clinic until their departure.
The ideal candidate should have excellent communication skills, a pleasant personality, strong organizational abilities, and the confidence to interact professionally with clients, doctors, therapists, vendors, and other staff members.
Key Responsibilities
Front Desk & Client Management
- Welcome and greet all clients, guests, and visitors in a warm, professional, and courteous manner.
- Manage the reception area and maintain a clean, organized, and welcoming environment.
- Handle client check-ins and check-outs efficiently.
- Answer incoming calls, WhatsApp messages, and other client inquiries promptly and professionally.
- Provide clients with accurate information regarding clinic services, appointments, timings, and general queries.
- Ensure clients are comfortably attended to while waiting for their appointments.
Appointment & Scheduling Management
- Schedule, confirm, reschedule, and cancel client appointments.
- Maintain an accurate and updated appointment calendar.
- Send appointment reminders and follow up with clients when required.
- Coordinate appointment schedules with doctors, aestheticians, therapists, and other clinic staff.
- Minimize scheduling conflicts and ensure efficient utilization of appointment slots.
Client Records & Administrative Support
- Maintain accurate client information and appointment records in the clinic's CRM/management system.
- Ensure all required forms and documentation are completed appropriately.
- Maintain confidentiality of client information and clinic records.
- Assist with basic administrative and documentation tasks as assigned by management.
- Maintain daily front-desk reports and appointment records.
Billing & Payments
- Handle client billing and payment collection accurately.
- Issue receipts/invoices where applicable.
- Maintain basic records of daily transactions and payments.
- Coordinate with the accounts/management team regarding payment-related discrepancies or concerns.
Client Communication & Follow-Up
- Follow up with clients regarding appointments, consultations, treatments, and post-treatment visits when instructed.
- Maintain professional communication with existing and prospective clients.
- Assist in converting inquiries into consultations/appointments through professional and informative communication.
- Handle client concerns politely and escalate complaints or sensitive matters to management when necessary.
Clinic Coordination
- Coordinate with clinical staff to ensure appointments run smoothly.
- Inform relevant staff when clients arrive for their appointments.
- Assist with maintaining adequate availability of reception supplies and office materials.
- Coordinate with vendors, delivery personnel, and visitors when required.
- Support the clinic team with other administrative responsibilities as assigned.
Customer Service Expectations
The Receptionist is expected to maintain a premium, professional, and client-focused approach at all times.
- Maintain a pleasant and approachable demeanor.
- Communicate respectfully with every client regardless of their background or treatment requirements.
- Maintain professional telephone and WhatsApp etiquette.
- Handle confidential client information with discretion.
- Remain calm and professional when dealing with difficult or dissatisfied clients.
- Ensure every client receives a positive experience at the clinic.
Required Skills & Qualifications
- Minimum 1–2 years of experience in reception, front-office, hospitality, healthcare, beauty, wellness, dermatology, or aesthetic clinic environments preferred.
- Excellent verbal and written communication skills in Englishand Hindi/Punjabi.
- Strong interpersonal and customer-service skills.
- Professional, well-groomed, and presentable personality.
- Basic computer knowledge, including email, MS Office, and appointment/CRM software.
- Ability to manage multiple tasks efficiently in a busy clinic environment.
- Strong organizational and time-management skills.
- Ability to maintain confidentiality and handle sensitive client information.
- Good telephone and WhatsApp communication skills.
- Ability to work independently as well as part of a team.
Preferred Qualities
The ideal candidate should be:
- Polite and welcoming
- Well-spoken and confident
- Professional and well-groomed
- Punctual and reliable
- Organized and detail-oriented
- Patient and empathetic
- Good at handling clients
- Comfortable with sales/inquiry conversion
- Quick to learn new software and procedures
- Able to maintain professionalism under pressure
Working Schedule
Working Days: Tuesday – Sunday
Working Hours: 11:00 AM – 7:00 PM
Weekly Off: Every Monday
Working hours or weekly off may occasionally be adjusted based on clinic requirements, special events, or management needs, with prior communication.
Compensation
Salary: ₹ 20k-25k per month, depending on experience and qualifications.
Additional incentives/benefits may be offered based on clinic policy and performance.
Performance Expectations
Performance will be evaluated based on:
- Client satisfaction and service quality
- Appointment management and accuracy
- Communication and professionalism
- Punctuality and attendance
- Inquiry-to-appointment conversion
- Administrative accuracy
- Team coordination
- Overall contribution to the clinic's operations and client experience
Application
Interested candidates may submit their updated resume/CV along with their contact details and relevant experience.
We are looking for someone who can represent the clinic with professionalism, warmth, confidence, and exceptional client service.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
