Job Overview:
We are seeking an experienced Counselor cum Manager with a background in aesthetics and cosmetic dermatology. The ideal candidate will be responsible for both counseling clients regarding aesthetic procedures and managing clinic operations to ensure smooth functioning. This role requires a blend of interpersonal skills, technical knowledge of skin treatments, and management expertise.
Key Responsibilities:
1. Client Counseling:
- Provide expert advice and counseling to clients on various aesthetic procedures (e.g., Botox, fillers, laser treatments, chemical peels, etc.).
- Conduct thorough consultations to understand clients’ needs and recommend appropriate treatments.
- Explain pre and post-procedure care, manage client expectations, and handle inquiries or concerns.
- Maintain strong client relationships and provide follow-up support to ensure satisfaction.
2. Clinic Management:
- Oversee daily operations of the clinic, including scheduling, resource allocation, and staff management.
- Ensure a high level of customer service and smooth clinic workflow.
- Manage inventory for skincare products, treatment supplies, and equipment.
- Monitor treatment rooms and ensure they are clean, well-maintained, and properly equipped.
3. Sales and Revenue Management:
- Assist in promoting clinic services and products to enhance sales and meet financial targets.
- Develop and execute marketing strategies in collaboration with the marketing team.
- Track and analyze performance metrics, including client retention and revenue growth.
4. Staff Supervision and Training:
- Supervise and coordinate the activities of support staff, including aestheticians and receptionists.
- Organize training programs to keep the team updated on the latest procedures, products, and technologies.
- Foster a positive work environment, ensuring high morale and team cohesion.
5. Client Relationship Management:
- Maintain detailed client records, including treatment history and personal preferences.
- Implement customer feedback and address concerns to improve client retention and satisfaction.
6. Compliance and Safety:
- Ensure compliance with industry regulations, health & safety protocols, and clinic policies.
- Stay updated with the latest advancements and certifications in cosmetic dermatology and aesthetics.
Qualifications:
- Education: Bachelor’s degree in a related field (e.g., Aesthetics, Cosmetic Dermatology, or Business Management).
- Experience: Minimum of 3-5 years in a skin clinic or aesthetic practice with a counseling or managerial role.
- Knowledge: Strong understanding of skin treatments, aesthetic procedures, and cosmetic dermatology.
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Sales and customer service orientation.
- Ability to lead and manage a team effectively.
Preferred Attributes:
- Certification in aesthetic or cosmetic dermatology treatments is a plus.
- Experience in handling high-end clientele.
- Proficient in clinic management software and CRM systems.
- Passion for the beauty and skincare industry.
Benefits:
- Competitive salary with incentives based on performance.
- Opportunities for professional development and training.
- Discounts on products and services.
- Collaborative and supportive work environment.
Job Type: Full-time
Pay: From ₹25,000.00 per month
Work Location: In person
