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Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)
Tietoevry —Mohali, Punjab
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree

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Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)
Tietoevry —Mohali, Punjab
Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.

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Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)

Tietoevry -
Mohali, Punjab

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Job details

Full-time

Qualifications

ITIL Certification
Customer service
Analysis skills
Bachelor's degree
Computer hardware
IT support
BA
Communication skills

Full job description

Mohali, India

Full-time

Technical and Functional Expertise

Onsite

Tieto Tech Consulting

Job Description

Job Summary:

We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.

Key Responsibilities:

First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
User Support: Assist users with password resets, account unlocks, and basic application support.
Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.

Qualifications:

Education: ( B,sc, BCA ,B.A)
Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
Customer Service: A customer-centric mindset with a passion for helping others.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Team Player: A collaborative team player with a willingness to learn and grow.

Preferred Qualifications:

Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.
Internship Experience: Prior internship or practical experience in an IT support role is advantageous.

What We Offer:

Competitive salary and benefits package
Opportunities for professional development and career advancement
A supportive and inclusive work environment
Hands-on training and mentorship from experienced IT professionals

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

Stay alert to recruitment scams:

Tieto only communicates via @tieto.com email addresses.
We never ask candidates to pay fees or share financial details during recruitment.
If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech and Tieto Indtech as well as Tieto Tech Consulting business.

Our around 14 000 talented vertical software, design, cloud and AI experts are dedicated to empowering our customers to succeed and innovate with latest technology.

Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

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Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)

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