Chennai Tamil Nadu Call quality analyst Jobs – 18 Open Jobs Today

Quality Analyst
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- 12th Pass
- AI
- Work from home
Test Analyst
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Agile
21h
Business Analyst-Core Banking
CGI —Chennai, Tamil Nadu
- Full-time
- Oracle
- English
- Databases
- Paid time off
Quick apply
8d
Business Analyst
Havas Group —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Marketing
- SQL
Privacy Support Analyst
Gen Digital Inc. —Chennai, Tamil Nadu
- Full-time
- Customer service
- Salesforce
- Data entry
Quick apply
Quality Analyst
Career Guideline Services India Pvt. Ltd —Chennai, Tamil Nadu
- ₹3 - ₹6 an hour
- Microsoft Word
- Microsoft Excel
- Databases
Quick apply
Quality Analyst- AR (Voice)
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Mentoring
Quick apply
Quality Analyst
IT Services and IT Consulting —Perungudi, Chennai, Tamil Nadu
- ₹28,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Food provided
Quick apply
23h
Administrator - Program & Project Management
HCLTech —Chennai, Tamil Nadu
- PMP
- Microsoft Office
- Analysis skills
8h
Analyst - Order Management - Lead to Cash
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- ERP systems
- English
2d
Lead, Global Complaint Management
ICU Medical, Inc. —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Nursing
- Microsoft Outlook
HR Recruiter / Talent Acquisition Executive
KOKA Software Technology Private Limited —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Paid time off
- Cell phone reimbursement
Quick apply
10d
Business Analyst - Chennai
Photon —Chennai, Tamil Nadu
- Agile
- Communication skills
Test Lead/QA Analyst
Indium Software —Chennai, Tamil Nadu
- Azure
Business Development
Benfy Commerce —Chennai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Business development
- In-person
- Commuter assistance
- Work from home
Quick apply
Senior Software Engineer -Tableau Developer
CGI —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- Databases
Quick apply
16h
Program Manger- C11
Citi —Chennai, Tamil Nadu
- Quality control
- Communication skills

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Understand business requirements, functional specifications, and acceptance criteria. The ideal candidate will be responsible for ensuring the quality,…
₹10,000 - ₹30,000 a month
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Quality Analyst Trainee
Desirous Global Consulting —Chennai, Tamil Nadu
Strong understanding of quality control principles and practices. Conduct thorough analysis of laboratory results to ensure accuracy and quality.
₹1,80,000 - ₹2,80,000 a year

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Quality Analyst

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Excel
Call center experience
12th Pass
Quality assurance
Sentiment analytics
AI
Communication skills

Full job description

Roles and responsibilities

Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.
Validate AI-generated QA scores and ensure alignment with defined quality frameworks.
Conduct targeted call and interaction scrubbing based on AI-identified risk signals.
Ensure adherence to SOPs, compliance requirements, and customer experience standards.

Leverage AI-based insights to prioritise interactions requiring QA intervention.
Focus QA effort on high-risk interactions instead of random sampling.
Escalate critical quality concerns and behavioural risks.

Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.
Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.
Support creation and maintenance of dashboards within QMS.
Provide feedback on feature enhancements related to AI models & functions in QMS.

Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)
Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

Participate in QA calibration sessions to ensure scoring consistency.
Recommend improvements to scorecards, parameters, and evaluation frameworks.
Contribute to evolving QA processes toward AI-first quality assurance models.

Must have

1–4 years of experience in QA / Contact Center Quality Assurance.
Strong understanding of contact centre operations. (voice, chat, email)
Experience in QA monitoring, evaluation frameworks, and calibration processes.
Ability to identify behavioural patterns and quality risks.

Proficiency in Google Sheets/MS Excel (Formulas - ARRAYFORMULA, QUERY, etc.) for data structuring and transformation.
Experience with BI tools such as Looker Studio or similar is preferred.
Ability to interpret and analyze large datasets.
Understanding of performance metrics such as ratios (e.g. disconnect rate, short call rate) trends and anomalies.

Basic understanding of AI-assisted QA concepts such as automated call evaluation, sentiment analysis, pattern detection.
Ability to work with AI-generated outputs and validate their accuracy.
Openness to adapting to AI-driven workflows and automation.

Ability to provide clear, actionable feedback to agents, leads & operations.
Experience working with cross-functional teams. (QA, Operations, Product, Engineering)
Experience working with global teams located in different regions. (US, UK, Canada & India)
Strong verbal and written communication skills.
Language Proficiency - Must be C1 or above. (CEFR)
Exposure to data analysis & reports.

Workspace requirements

A private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

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call quality analyst jobs in chennai tamil nadu

Quality Analyst

Test Analyst

Business Analyst-Core Banking

Business Analyst

Privacy Support Analyst

Quality Analyst

Quality Analyst- AR (Voice)

Quality Analyst

Administrator - Program & Project Management

Analyst - Order Management - Lead to Cash

Lead, Global Complaint Management

HR Recruiter / Talent Acquisition Executive

Business Analyst - Chennai

Test Lead/QA Analyst

Business Development

Senior Software Engineer -Tableau Developer

Program Manger- C11

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