Chennai Tamil Nadu Customer success manager Jobs – 394 Open Jobs Today

Customer Success & Operations Manager - UK Voice
GNB Property —Chennai, Tamil Nadu
- ₹75,000 - ₹90,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Food provided
Quick apply
Director - Customer Success (APAC)
Rocketlane —Chennai, Tamil Nadu
- Communication skills
Director - Customer Success
Neurealm —Chennai, Tamil Nadu
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- EMR systems
- Leadership
Customer Success Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
4d
Customer Engagement Manager
Rocketlane —Chennai, Tamil Nadu
- Communication skills
Customer Success Manager (US)
Rocketlane —Chennai, Tamil Nadu
- Project management
- Communication skills
- Marketing
Customer Success Manager
Pando —Chennai, Tamil Nadu
- Full-time
- AI
- Communication skills
Deputy Manager - Customer Success (Chennai)
Nasscom —Chennai, Tamil Nadu
- Computer Science
- English
- Bachelor's degree
Manager - Ecommerce transformation
EY —Chennai, Tamil Nadu
- Salesforce
- Business development
- AWS
- Health insurance
Customer Success Manager
Edwisely —Chennai, Tamil Nadu
- ₹5 - ₹7 a year
- Full-time
- Management
- Master's degree
- Analysis skills
Quick apply
Proposal Manager
Hire Sure —Tambaram, Chennai, Tamil Nadu
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- Business development
- Programmable logic controllers
Quick apply
9d
Customer Success Representative
Neurealm (Formerly GS Lab | GAVS) —Chennai, Tamil Nadu
- ₹19,110.43 - ₹47,659.17 a month
- Part-time
- Customer service
- Administrative experience
- Bachelor's degree
- Paid time off
Quick apply
Sr Manager - Service Delivery & Management
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Project management
Client Success Manager_Enterprise Business Unit
Befree Business Resourcing —Chennai, Tamil Nadu
- Full-time
- Salesforce
- Team management
- Leadership
Senior Customer Success Manager (RoW)
Rocketlane —Chennai, Tamil Nadu
- Communication skills
Manager - Program Management
Altimetrik Corp —Chennai, Tamil Nadu
- Azure
- PMP
- B.Sc
Product Manager
Zocket Technologies Private Limited —Chennai, Tamil Nadu
- Product management
- APIs
- AI
Quick apply
Customer Support Specialist - International Voice
GNB Property —T Nagar, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Project management
- Agile
- Food provided
Quick apply
11d
Product Manager
NielsenIQ —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
4d
Staff Product Manager
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply

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Customer Success & Operations Manager - UK Voice

GNB Property
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹75,000 - ₹90,000 a month

Benefits

Provident Fund
Food provided

Qualifications

Power BI
Microsoft Excel
Management
Customer service
English
Analysis skills
Team management
Software development
Customer support
SaaS
AI
Account management
Leadership
Communication skills

Full job description

Are you a highly motivated professional eager to take the next step in your career and move into a leadership role? Do you have a strong technical background and the ability to bridge the gap between customer needs and technical teams? If you are passionate about customer service, thrive in a dynamic environment, and have experience in SaaS products or international customer support, we want to hear from you!

As an Account Manager, you will be the accountable representative for Customer Service, and reporting to the Head of Operations, playing a crucial role in team Management. You will be responsible for maintaining strong client relationships, handling escalations, overseeing support operations, and implementing AI-driven solutions to enhance efficiency. You will also work closely with the development team to ensure seamless communication and issue resolution.

Key Responsibilities:

Act as a key support leader, assisting the Head of Operations in overseeing and managing the support team.
Guide the team on how to handle complex customer queries and escalations, ensuring prompt and effective resolution.
Serve as a bridge between technical teams and customers, understanding both perspectives to provide clear communication and solutions.
Utilize AI tools, Power BI, Six Sigma methodologies, Advance MS Excel and other automation tools to enhance the efficiency of customer support operations.
Oversee effective cohesion between developers and product teams to relay customer feedback and technical requirements.
Prioritise daily, weekly, and monthly workstreams to maximise company efficiency and growth.
Vision to navigate through ambiguous situations with direction and clarity.
Monitor and analyze key performance indicators (KPIs) to improve team performance and customer satisfaction.
Train, mentor, and guide team members to ensure best and incorporate latest Market practices in Customer support team.
Streamline customer support workflows and implement process improvements to enhance response time and service quality.
Assist in training and onboarding new team members to scale the team effectively.
Ensure seamless collaboration with cross-functional teams including Sales, Product, and Development.

Required Skill Sets:

6+ years of experience in international customer support, SaaS-based products, or account management.
Exceptional Leadership skills, with experience in proficient people skills, and instrumental guidance and decision-making.
Strong technical acumen with the ability to understand and communicate software development concepts.
Experience with AI tools, automation software, Power BI, Six Sigma, and other efficiency-enhancing tools is a plus.
Excellent written and verbal communication skills in English.
A team player with a problem-solving mindset and the ability to work under pressure.
Strong analytical skills to monitor KPIs, generate reports, and implement improvements.
Ability to collaborate with cross-functional teams and manage multiple stakeholders effectively.

Why Join Us?

Be part of a fast-growing PropTech company delivering cutting-edge solutions for UK real estate agencies.
Leadership growth opportunity, working directly with the Customer Support Manager.
Exposure to advanced AI tools, automation, and efficiency-driven support strategies.
Competitive compensation and a collaborative, learning-focused work environment.

About us: GNB develops in-house software products that help UK real estate agencies manage and grow their business. Our suite of technology solutions includes mobile-optimized websites, mobile apps, 360° property viewings, automated social media, and back-office software for sales, lettings, and property management. Our latest offering, GNB Habitat, is a property portal designed for the UK real estate sector.

To learn more, visit gnbproperty.com & gnbcareers.com.

Job Type: Full-time

Pay: ₹75,000.00 - ₹90,000.00 per month

Benefits:

Food provided
Provident Fund

Application Question(s):

Do you have experience in International Voice Process? If yes, how many years of experience do you have?
Do you have experience in team handling? If yes, how many years of experience do you have?
Do you have experience in people management? If yes, how many years of experience do you have?
Do you have experience working in a SaaS-based company or in a related domain?

Quick apply

Refine Your Search

customer success manager jobs in chennai tamil nadu

Customer Success & Operations Manager - UK Voice

Director - Customer Success (APAC)

Director - Customer Success

Customer Success Specialist

Customer Engagement Manager

Customer Success Manager (US)

Customer Success Manager

Deputy Manager - Customer Success (Chennai)

Manager - Ecommerce transformation

Customer Success Manager

Proposal Manager

Customer Success Representative

Sr Manager - Service Delivery & Management

Client Success Manager_Enterprise Business Unit

Senior Customer Success Manager (RoW)

Manager - Program Management

Product Manager

Customer Support Specialist - International Voice

Product Manager

Staff Product Manager

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