chennai tamil nadu operations manager bpo Jobs – 27 Open Jobs Today

HITL Delivery
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- AI
Operations Manager — US Property Management (Chennai, US Shift)
RPM Assistants Pvt Ltd —T Nagar, Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Business development
- Paid time off
Quick apply
5d
Delivery Manager - UK Payroll
Tata Consultancy Services (TCS) —Chennai, Tamil Nadu
- ₹18,00,000 - ₹30,00,000 a year
- Full-time
- Team management
- Driving
- Software development
Quick apply
1d
Ops Sup Group Manager - C14 - Chennai
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Transition Manager
Proservartner —Chennai, Tamil Nadu
- Up to ₹35,00,000 a year
- Full-time
- Hybrid work
- PMP
- ERP systems
- Travel
- Work from home
Quick apply
Delivery Manager-UK Payroll
Tata Consultancy Services (TCS) —Chennai, Tamil Nadu
- ₹20,00,000 - ₹25,00,000 a year
- Full-time
- Microsoft Office
- Human resources
- In-person
Quick apply
4d
Business Development Manager
Datamark, Inc. —Chennai, Tamil Nadu
- ₹14,50,000 - ₹15,00,000 a year
- Full-time
- CRM software
- Microsoft Office
- Master's degree
Quick apply
Assistant Manager AFR Export Operations
DHL —Chennai, Tamil Nadu
- Customer service
- Bachelor's degree
- Business Administration
7d
Manager - Finance Process Improvement
The Lincoln Electric Company —Chennai, Tamil Nadu
- PMP
- B.Sc
- Microsoft Office
14d
Assistant Manager - Transition
Guidehouse —Chennai, Tamil Nadu
- PMP
- Analysis skills
- Project management
Business Finance Manager - Remote
SummitNext Technologies Sdn Bhd —Chennai, Tamil Nadu
- ₹18,00,000 a year
- Urgently hiring
- Remote
- Microsoft Excel
- Analysis skills
- Communication skills
- Work from home
Quick apply
Manager - RTR
WPP —Chennai, Tamil Nadu
- Hybrid work
- Accounting
- Communication skills
- Negotiation
1d
Asst. Manager RTR
Tata Consultancy Services —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- No experience needed
Sales Manager
Alshifa Cupping Clinic —Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- English
- In-person
- Cell phone reimbursement
Quick apply
1d
Director - Business Development (Outsourcing Services)
Intuit Management Consultancy —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Business development
Manager- Client MI
Standard Chartered —Chennai, Tamil Nadu
- Data analysis skills
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
3848333-Assistant Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
IT Technical Support Engineer
Solve Corp —Keelkattalai, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- In-person
Quick apply
Project Manager
Apex Web Technologies —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Data entry
IT Infrastructure & Systems Manager
E-Merge tech —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills

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HITL Delivery

Cognizant -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

HR sourcing
AI
Pre-sales
Senior leadership

Full job description

Strategic & Financial Leadership

Full P&L Ownership: Own and manage the complete Profit & Loss (P&L) for the entire HITL Delivery business unit, with a relentless focus on margin improvement, revenue growth, and cost optimization.
Global Workforce Strategy: Architect and execute a long-term global workforce strategy. Make critical decisions on geographical footprint, talent sourcing, labor arbitrage, and diverse staffing models (e.g., full-time, gig economy, specialized contractors) to create a competitive advantage.
Business Scalability & Organizational Design: Design and build the organizational structure, processes, and leadership team required to scale operations from hundreds to thousands of data specialists across multiple geographies without sacrificing quality or efficiency.
Commercial Partnership: Serve as the senior delivery expert in partnership with the Solutioning team on our largest and most strategic deals. Provide critical input on delivery feasibility, risk assessment, and commercial modeling to ensure new business is both winnable and profitable.

Operational Excellence & Governance

Lead Global Operations: Lead a team of Directors and Senior Managers ("leader of leaders") who oversee the day-to-day delivery of all client projects.
SLA & Quality Governance: Be the ultimate owner of all delivery SLAs. Establish and govern the highest standards for data annotation quality, throughput (AHT, TAT), and overall operational performance across the entire portfolio.
Drive Continuous Improvement: Foster a culture of data-driven, continuous improvement. Champion methodologies (e.g., Lean, Six Sigma) adapted for the AI data context to systematically enhance processes, tools, and team performance.
Portfolio Risk Management: Identify, assess, and mitigate systemic risks across the client portfolio, including operational, financial, and reputational risks.

Executive Client & Stakeholder Management

Executive Client Relationships: Own and cultivate relationships with senior executives at our key client accounts. Act as the senior point of accountability for all delivery matters, leading executive steering committees and quarterly business reviews (QBRs).
Strategic Internal Collaboration:
Partner with the Director of AI Transformation to champion and deploy new AI-powered tools and co-pilots into the live workforce, ensuring their successful adoption and ROI.
Collaborate with the Director of Platform Deployment to provide critical feedback on platform usability, performance, and feature requirements from an operator's perspective.
Work in lockstep with the Director of Solutioning to ensure a seamless transition from pre-sales to delivery.

Skills & Qualification

Required Qualifications:

Experience: 10+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations , with at least 3 years in a senior leadership role leading other senior managers or directors .
P&L Ownership: Demonstrable and mandatory experience owning and managing a significant P&L ($6M+ annually) for a service delivery organization.
Global Operations Leadership: Proven success in building, scaling, and managing large (1000+ FTE), distributed teams across multiple geographies and cultures.
AI/ML Acumen: A strong, strategic understanding of the AI/ML development lifecycle. You must be able to articulate the direct impact of data quality, consistency, and annotation methodology on a client's model performance. You are not a data scientist, but you speak their language.

Apply Now

Refine Your Search

operations manager bpo jobs in chennai tamil nadu

HITL Delivery

Operations Manager — US Property Management (Chennai, US Shift)

Delivery Manager - UK Payroll

Ops Sup Group Manager - C14 - Chennai

Transition Manager

Delivery Manager-UK Payroll

Business Development Manager

Assistant Manager AFR Export Operations

Manager - Finance Process Improvement

Assistant Manager - Transition

Business Finance Manager - Remote

Manager - RTR

Asst. Manager RTR

Sales Manager

Director - Business Development (Outsourcing Services)

Manager- Client MI

3848333-Assistant Manager

IT Technical Support Engineer

Project Manager

IT Infrastructure & Systems Manager

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