chennai tamil nadu senior customer advocate Jobs – 40 Open Jobs Today

Associate Manager
Standard Chartered —Chennai, Tamil Nadu
- Bachelor's degree
- Banking
- Health insurance
- Paid sick time
Head of IT & Business Partner India
KLA —Chennai, Tamil Nadu
- Full-time
- Travel
- Leadership
- Communication skills
12d
Transformation Lead - Fund Services
Standard Chartered —Chennai, Tamil Nadu
- Communication skills
- Health insurance
- Paid sick time
Assistant Manager, Reconciliation
Standard Chartered —Chennai, Tamil Nadu
- Health insurance
- Paid sick time
10h
Credit Analyst - Risk Initiation
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
Senior UX Designer - People Management
Optum —Chennai, Tamil Nadu
- Full-time
- Management
- APIs
- Agile
- Health insurance
Senior Relationship Manager - Affluent Relations
Standard Chartered —Chennai, Tamil Nadu
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
2d
Sr. Program Manager - RBS Emerging Stores, Retail Business Services
ADCI - Tamil Nadu - A83 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Marine Superintendent
V.Group —Chennai, Tamil Nadu
- Master's degree
- Analysis skills
- Communication skills
Manager, SRE
Standard Chartered —Chennai, Tamil Nadu
- Azure
- Oracle
- Customer service
- Health insurance
- Paid sick time
4d
Fleet Superintendent
V.Group —Chennai, Tamil Nadu
- English
- Budgeting
- Communication skills
SDET Engineer 4
Comcast Corporation —Chennai, Tamil Nadu
- Weekend availability
- SQL
- Bachelor's degree
- Software development
Assistant Vice President –Lead Architect/Tech Lead
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- English
Quick apply
13d
Associate Manager, FRG Quality Assurance
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
- Health insurance
- Paid sick time
Assistant Manager - Finance - Container Freight Station - Tuticorin
DP World —Chennai, Tamil Nadu
- Full-time
- Oracle
- Master's degree
Quick apply
Data Scientist 3
Comcast Corporation —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Computer science
- Microsoft Excel
Sr. Assoc, FrontEnd Eng, WRB Tech
Standard Chartered —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- DevOps
- Health insurance
- Paid sick time
Senior Data Quality manager I
Elsevier —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Agile
- Health insurance
- Paid time off
Senior Data Quality manager I
RELX —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Agile
- Health insurance
- Paid time off
Lead, Data Engineering
Standard Chartered —Chennai, Tamil Nadu
- Oracle
- Computer Science
- Java
- Health insurance
- Paid sick time

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Associate Manager

Standard Chartered -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent

Benefits

Health insurance
Paid sick time

Qualifications

Bachelor's degree
Banking

Full job description

Requisition Number: 52778

Job Location: Chennai, IND

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 27/04/2026

Posting End Date:

Job Summary

Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement. Assist the Senior Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage

Strategy

Exhibit qualities which demonstrate the group’s strategy.
To treat Customer’s with Human touch and understand the importance at every business stage.
To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency

Business

To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
To be aware of the business targets and ensure compliance.
To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

Processes

To ensure that all documents are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.
Ensuring deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
To ensure transactions are handled with in the allocated approved limits at all times, on a continual basis.
Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

Key Responsibilities

Document checking

Strong understanding and application of ICC Rules
Scrutinise documents against letter of credit and ICC rules and identify discrepancies
Articulate discrepancies in a form easily understood by the client for rectification and provide suggestions where required
Understand the work flow and prioritize transactions based on business and client request
Acquire CDCS certification
Follow PPG, DOI, country practices and SCB internal policies
Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc
Complete E-Doc check
Effective usage of TD functionality for transaction monitoring

Negotiations

Strong understanding and application of ICC Rules
Understand the workflow and prioritize transactions based on business and client request
Follow PPG, DOI, country practices and SCB internal policies
Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc
Effective usage of TD functionality for transaction monitoring
Strong working knowledge on bills dispatch and Trade payment messages

Guarantee

Strong understanding and application of ICC Rules including URDG and ISP
Understand the workflow and prioritize transactions based on business and client request
Follow PPG, DOI, country practices and SCB internal policies
Effective usage of TD functionality for transaction monitoring
Strong working knowledge on Guarantee text vetting, processing and claim handling.
Acquire CSDG certification

People & Talent

To ensure the team is well managed, planning for the day/week.
To ensure planned leaves and enough back-ups created for seamless business delivery.
To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
To ensure the motivation levels of the Staff is kept high always.
To encourage Staff to participate in C3, CSR activities.

Risk Management

Upholding the Values of the Group and Company at all times.
Compliance with all applicable Rules/ Regulations and Company and Group Policies.
To identify risk on a continual basis and derive mitigants on a sustained basis.

Governance

Comply with Group Sanctions Policy and Procedures.
Comply with Local Sanctions Policy and Procedures, if any.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.

Other Responsibilities
Embed Here for good and Group’s brand and values in Trade operations. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

To identify Continuous Improvement initiatives in simplifying the processes, procedures applying LEAN techniques.
To identify standardization opportunities.
To actively participate in the C3 initiatives.
To enthusiastically participate in the Quality initiatives of the organization and achieve expected results in the work place

Skills and Experience

Banking Products
Check Processing Operations
Customer Focus
Operations - Back Office
Anti-money Laundering Policies and Procedures
Problem Management Process

Qualifications

Academic Qualification: Any Graduate with relevant experience of 6-8 years
Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
AML & Sanctions Training, yearly certification.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Apply Now

Refine Your Search

senior customer advocate jobs in chennai tamil nadu

Associate Manager

Head of IT & Business Partner India

Transformation Lead - Fund Services

Assistant Manager, Reconciliation

Credit Analyst - Risk Initiation

Senior UX Designer - People Management

Senior Relationship Manager - Affluent Relations

Sr. Program Manager - RBS Emerging Stores, Retail Business Services

Marine Superintendent

Manager, SRE

Fleet Superintendent

SDET Engineer 4

Assistant Vice President –Lead Architect/Tech Lead

Associate Manager, FRG Quality Assurance

Assistant Manager - Finance - Container Freight Station - Tuticorin

Data Scientist 3

Sr. Assoc, FrontEnd Eng, WRB Tech

Senior Data Quality manager I

Senior Data Quality manager I

Lead, Data Engineering

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