Chennai Tamil Nadu Technical support specialist Jobs – 480 Open Jobs Today

Technical Operation Specialist
Viventium Software —Chennai, Tamil Nadu
- ₹8,00,000 a year
- Full-time
- Writing skills
- English
- SQL
Quick apply
1d
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Sectigo —Chennai, Tamil Nadu
- Weekend availability
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Technical Support Specialist
HCLTech —Chennai, Tamil Nadu
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HCLTech —Chennai, Tamil Nadu
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Hapag-Lloyd AG —Chennai, Tamil Nadu
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Saadhvi Technology —Chennai, Tamil Nadu
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Datamatics Technologies —Chennai, Tamil Nadu
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Specialist- Technical Support Admin-Drive Train support
Nordex SE —Chennai, Tamil Nadu
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Kone —Chennai, Tamil Nadu
- Full-time
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Operations Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
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Senior Technical Support Specialist-AdTech
Equativ —Chennai, Tamil Nadu
- Hybrid work
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Quick apply
Technical Support Engineer (Customer Engagement Specialist)
PeopleOne Technology —Sholinganallur, Chennai, Tamil Nadu
- From ₹9,00,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
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Quick apply
Technical Lead
HCLTech —Chennai, Tamil Nadu
- Bachelor's degree
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Internal Technical Content Specialist, CS Global Office
Denodo —Chennai, Tamil Nadu
- Computer Science
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Technical Operation Specialist

Viventium Software -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹8,00,000 a year
1 day ago

Qualifications

Software Engineering
Writing skills
English
SQL
Analysis skills
Project management
Bachelor's degree
Continuous improvement
Payroll
Customer support
Communication skills
Time management

Full job description

Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award- winning software. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right.

Viventium offers specialized solutions in the health services markets which include home care agencies and skilled nursing facilities. Viventium Software supports all fifty of the United States with payroll and HR solutions.

Relax – you’re with Viventium.

Technical Operation Specialist

Minimum Years of Experience :

2 years or proven advanced skill in SQL

Minimum Level of Education

Bachelor’s degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.
C1 or C2 level English preferred

The Role

Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.

Responsibilities

Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
Add and manage users, configuring appropriate access levels and job visibility permissions
Create and maintain facility locations within the platform
Upload and configure job descriptions, including the setup of initial job postings
Enable and manage platform features using LaunchDarkly
Register and configure phone numbers to support SMS and texting functionality
Update and maintain screening questions and interview templates
Create and manage website embed snippets that allow customers to display job postings on their websites
Update customer company profiles, including adding and managing images and key company details
Configure and manage select third-party integrations
Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
Clean, structure, and prepare data for importing customers’ historical data into the platform
Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
Export customer data upon request, following internal processes and guidelines
Reactivate, transfer, or close customer accounts as requested
Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience
Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement

Skills/Qualifications

Excellent communication skills in English, both verbal and written
Must have strong experience with SQL including writing unique scripts
Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup
Desire to work in a fast-paced start-up environment with exceptional time management skills
Strong work ethic, integrity, and desire to succeed
Adaptable to new initiatives & able to properly prioritize tasks
4 year college degree preferred
Detail-oriented and extremely organized
Strong analytical and problem-solving skills
Self-motivated with proven ability to work collaboratively and independently within a team setting
A genuine passion for software and technology

Viventium is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Viventium makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Refine Your Search

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