Managed IT Lead — Job Description
The Ark Enterprise × Justo Global | April 2026
Coimbatore, Tamil Nadu · US-Client Facing
About the Role
This role spans both organizations — The Ark Enterprise (managed IT for churches, Christian schools, and non-profits) and Justo Global (IT services for SMEs and emerging enterprises). The Managed IT Lead will operate across both client bases, leading a team that delivers high-SLA, with depth in Microsoft 365 environments and cloud-first infrastructure.
Level: Lead |
Experience: 7–10 years |
CTC: 15-20LPA
Reports to: CTO / Delivery Head |
Type: Full-time, Multi-client portfolio
Role Summary
The Managed IT Lead is the senior technical authority responsible for service delivery excellence across a portfolio of managed clients. You will drive both day-to-day operational stability and longer-term infrastructure transformation — including cloud migrations, security hardening, and the deployment of AI-augmented operations. You will manage engineers, own vendor relationships, negotiate contracts, and be the primary escalation point for complex client environments.
This is a hands-on leadership role: you need to be as comfortable in a PowerShell session as you are presenting a Quarterly business review to a nonprofit executive or a US-based SME leadership team.
Core Responsibilities
Microsoft 365 & Endpoint Management
Own and govern M365 tenant environments including Exchange Online, Teams, SharePoint, and OneDrive. Manage device lifecycle via Intune (MDM/MAM), enforce Defender policies across endpoints, and handle SCCM deployments for on-prem and hybrid environments. Be the go-to expert for the full Microsoft stack.
Cloud Infrastructure & Migration
Architect and lead cloud migrations across Azure, GCP, and AWS. Manage Hyper-V virtualization environments. Drive data center transformation projects, implement high availability (HA) and disaster recovery (DR) strategies, and govern hybrid cloud environments with cost optimization discipline (FinOps).
Security Operations & Compliance
Implement and maintain ISO 27001 controls. Operate CrowdStrike Falcon and Microsoft Sentinel for endpoint protection and SIEM monitoring. Run vulnerability assessments, manage DLP policies, conduct security hardening, and develop SOPs and information security policy documentation. Maintain GRC frameworks aligned to client and regulatory requirements.
Network Administration & Infrastructure
Administer Active Directory (on-prem and Azure AD / Entra ID), DHCP, DNS, VPN configurations, and firewall policies. Ensure secure, reliable network performance across multi-site and remote client environments. Manage access controls, group policies, and identity governance.
Multi-Site IT Leadership & Team Management
Lead a team of L1–L3 engineers distributed across India and US time zones. Define KPIs, manage escalations, run 1:1s, assign workloads, and build technical depth in the team. Serve as the bridge between delivery engineers and client-facing account management.
Service Desk Governance
Own ITSM tooling across Zoho Desk, ServiceNow, and JIRA. Set and enforce ticket SLAs (target: initial response ≤15 min; critical resolution ≤8 hrs). Implement automation rules to reduce manual triage. Drive adoption of ITIL v4 practices across incident, problem, change, and request management.
Project Delivery — Cloud Migrations & Transformations
Lead end-to-end delivery of cloud migration, data center transformation, and infrastructure upgrade projects using Agile and DevOps methodologies. Create and maintain project plans, manage timelines, own stakeholder communication, and drive sprint ceremonies with internal and client-side teams.
Vendor Management & Budgeting
Negotiate vendor contracts, manage license procurement (M365, Azure, GCP, CrowdStrike, etc.), and oversee IT asset lifecycle. Build and manage IT budgets for client accounts, present cost-benefit analyses for infrastructure investments, and identify savings through license rationalization or cloud rightsizing.
AI-Augmented Operations
Identify and deploy AI and automation tooling to reduce L1/L2 ticket volume, enable predictive monitoring, and streamline administrative workflows. Use tools like Power Automate, CrowdStrike AI, Sentinel analytics rules, and AIOps platforms to mature the operations center toward a proactive, self-healing model.
Skills & Technical Competencies
Infrastructure & Cloud Services
Microsoft 365 Suite, Intune (MDM/MAM), Defender for Endpoint, Exchange Online, Teams Admin, SCCM, PowerShell, Hyper-V Virtualization, Microsoft Azure, Google Cloud Platform (GCP), AWS, Hybrid Cloud Design, Cloud Migration, Disaster Recovery (DR), High Availability (HA), Network Administration, VPN, Firewalls
Security & Compliance
ISO 27001 Implementation, Security Auditing, Information Security Controls, GRC Frameworks, CrowdStrike Falcon, Microsoft Sentinel (SIEM), DLP Policies, Endpoint Security, Antivirus Management, Vulnerability Assessment, Security Hardening, Policy Development, SOP Documentation
IT Leadership & Project Delivery
Multi-Site IT Operations Leadership, Cloud Migration PM, Data Center Transformation, Agile / Scrum, DevOps Practices, ITIL v4, Vendor Negotiation, Contract Negotiation, Budgeting, Resource Management
Tools & Platforms
Active Directory, DHCP, DNS, Azure AD / Entra ID, ServiceNow, Zoho Desk, JIRA, CRM Systems, Dialer / Telephony Systems, Service Desk Operations
Qualifications Required
7+ years in managed IT services or enterprise IT operations
1+ years in a lead or people manager role
Deep hands-on experience with Microsoft 365 and Azure environments
Proven security experience: ISO 27001, CrowdStrike, Sentinel, or equivalent
Experience managing multi-site or multi-client IT portfolios
Proficient in PowerShell scripting and Active Directory management
Experience with ITSM tools — Freshdesk, Zoho Desk, JIRA, or ServiceNow
Pay: From ₹150,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
