Req ID: 360316
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Coimbatore, Tamil Nādu (IN-TN), India (IN).
Knowledge of troubleshooting Windows 11, ios Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills
Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office COTS applications etc.
Basic Qualifications
Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate.
Good communication skills with 12+ months of international calling experience in German Language
Good comprehension writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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