JOB DESCRIPTION
Project Manager
Stakeholder Engagement • Communication • Project Tracking • Documentation
Department
Project Management Office (PMO)
Reports To
Head of PMO / VP of Operations
Employment Type
Full-Time
Experience Required
8–10 Years in Project Management
Preferred Certifications
PMP, PRINCE2, Agile / Scrum Master
Work Mode
Hybrid / On-Site
We are seeking a highly organized and results-driven Project Manager to lead complex, cross-functional projects from inception to successful delivery. This role demands an individual who can seamlessly navigate multi-stakeholder environments, maintain rigorous project governance, and serve as the central communication hub for all project activities. The ideal candidate will be a proactive problem-solver with exceptional organizational skills and a passion for delivering excellence.
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Identify, map, and engage all project stakeholders — internal teams, executive sponsors, vendors, and external partners.
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Build and maintain strong relationships across business units to align priorities and resolve conflicts proactively.
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Conduct regular stakeholder workshops, presentations, and review meetings to ensure continued alignment.
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Manage stakeholder expectations throughout the project lifecycle with transparency and empathy.
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Serve as the primary point of contact for all project-related queries and escalations.
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Design and implement a comprehensive communication plan tailored to each stakeholder group.
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Facilitate daily stand-ups, weekly syncs, sprint reviews, and steering committee meetings.
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Prepare clear, concise, and visually compelling meeting agendas, minutes, and action trackers.
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Ensure timely, accurate, and consistent communication of project information to all parties.
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Translate complex technical information into business-friendly language for senior leadership.
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Proactively flag risks, blockers, and dependencies before they impact delivery timelines.
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Set up and continuously maintain project management tools (JIRA, Asana, MS Project, Smartsheet, or similar).
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Define and track tasks, milestones, dependencies, owners, and deadlines with precision.
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Monitor task completion rates, update burn-down charts, and ensure the tracker reflects ground-level reality.
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Perform regular audits of the tracker to resolve data discrepancies and maintain data integrity.
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Onboard and guide team members on tracker usage and best practices.
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Produce weekly and monthly project status reports (RAG dashboards, executive summaries).
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Track KPIs, OKRs, milestones, budget utilization, and delivery health indicators.
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Prepare and present compelling progress decks for steering committee and leadership reviews.
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Maintain project dashboards with real-time visibility into schedule, scope, cost, and quality.
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Analyze variances from baseline and recommend corrective actions.
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Create, version-control, and maintain all core project artifacts: Project Charter, RAID Log, RACI Matrix, BRD, SOW, Change Requests, Lessons Learned, and Closure Reports.
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Enforce documentation standards and naming conventions across the project repository.
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Ensure all documents are reviewed, approved, and stored in designated repositories (SharePoint, Confluence, Google Drive).
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Maintain an audit trail for all decisions, approvals, and scope changes.
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Develop and update process flows, SOPs, and knowledge-base articles as required.
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Identify, assess, document, and track risks and issues in the RAID log.
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Develop mitigation strategies and contingency plans in collaboration with stakeholders.
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Escalate critical risks to appropriate leadership with recommended action plans.
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Conduct periodic risk reviews and update risk ratings and response plans accordingly.
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Ensure adherence to organizational project management methodologies (Agile, Waterfall, or hybrid).
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Conduct project phase-gate reviews and obtain necessary approvals before phase transitions.
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Monitor scope creep and manage change through formal change control processes.
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Coordinate with QA teams to ensure deliverables meet defined acceptance criteria.
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Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
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Master’s degree (MBA or equivalent) is a plus.
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8–10 years of proven experience managing large-scale, high-complexity projects end-to-end across multiple business domains.
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Experience working in a matrix organization with multiple stakeholders across geographies.
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Hands-on experience with Agile/Scrum ceremonies and Waterfall project frameworks.
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Prior experience in IT, software delivery, or digital transformation projects is preferred.
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PMP (Project Management Professional) — PMI
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PRINCE2 Practitioner
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Certified Scrum Master (CSM) or SAFe Agilist
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ITIL Foundation (advantageous for IT projects)
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Proficiency in JIRA, Asana, MS Project, Smartsheet, or Monday.com. Project Management Tools:
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Advanced MS Excel, Power BI, or Tableau for dashboards and reporting. Reporting & Analytics:
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Confluence, SharePoint, Notion, Google Workspace. Collaboration Platforms:
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MS Teams, Slack, Zoom — skilled in facilitating virtual and in-person sessions. Communication Tools:
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Exceptional verbal and written communication skills across all organizational levels.
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Strong negotiation, influencing, and conflict-resolution abilities.
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Highly detail-oriented with outstanding organizational and time-management skills.
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Comfortable working under ambiguity and adapting plans in fast-changing environments.
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Collaborative mindset with natural leadership presence.
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Analytical thinking with a structured approach to problem-solving.
