Overview:
The People Experience & Operations Coordinator is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical that will support HRBP leads in Commercial Functions & Beverages
Responsibilities:
1. Employee Processes & Admin
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Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
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Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
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Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.
2. Digitization
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Drive the overall BU digitization agenda – specifically for plant like Schoox and other myServices related workflow processes
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Identify areas of opportunities that can be streamlined and elevated using digital tools.
3. Compliance Support
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Maintain confidential employee files, ensuring documentation compliance for audits.
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Collaborate with Safety and Operations teams to track training, certifications, and required adherence to controls.
4. CoE led interventions
- Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O
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Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees
- Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW
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Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)
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Organise and administer CoC training for frontline employees, new hires and third party employees
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Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites
5. Ask for HR /HR Ops and Service delivery
- Provide general administrative support to HR lead for operational activities(reports, presentations, data entry).
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Participate in continuous improvement efforts to optimize HR and other related processes.
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Work as an integral part in the BU HR Ops team projects deliverables
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Act as a focal point for the accounts HR operations deliverables
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Governance of HR processes, process maps, documentation, knowledgebase documentation and ensuring that all relevant systems are kept up to date
- Ensure design methodology, approvals, version control, change control and documentation are standardised and consistently applied.
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Coordinate HR process reviews to optimise efficient application of processes, procedures and standards
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Ensure that all processes and documentation are robustly maintained, protecting integrity and quality of data and version, support HR teams with process map and documentation updates
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Act as the main point of contact between BU PE&O and local markets People teams in Areas like Ask HR For Help, Work Force Management, Self Service, Employee Services, Systems navigation and adoption. (Tier 0 – Tier 1 Focus)
- Partner with Service Delivery Leads and local People teams in driving Systems adoption and FL digital penetration plans.
Qualifications:
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3- 4 years of general professional experience in HR preferable in HR ops
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MBA in HR ( Tier 1/Tier 2)
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Good customer enterface and focusing on employee experience excellence
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Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity
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Technical / Functional Skills & Knowledge of HR Tools and Interfaces
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Proficient in Microsoft Office
