Dadri Uttar Pradesh Shift leader Jobs – 133 Open Jobs Today

Technical Sales Team Lead - (US process Technical Sales and Support)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Food provided
Quick apply
13d
Director - Delivery Excellence 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Service Delivery Program Manager
TELUS Digital —Noida, Uttar Pradesh
- ₹45,00,000 - ₹60,00,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Operations Manager BPO Industry - (US Technical Sales and Support)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- Up to ₹20,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Master's degree
- Food provided
Quick apply
Operations Manager (BPO Industry) - Technical Sales and Support
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- Up to ₹20,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Master's degree
- Food provided
Quick apply
Service Delivery Leader - Supply Chain Management 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
Business Partner - Human Resource -4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Business Partner - Human Resource 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Manager Accounting
Optum —Noida, Uttar Pradesh
- Full-time
- Oracle
- Finance
- Master's degree
- Health insurance
5d
Team Leader Services
ALSTOM —Ghaziabad, Uttar Pradesh
- Full-time
- Leadership
- Communication skills
US Collections VP
Barclays —Noida, Uttar Pradesh
- Night shift
- Microsoft Office
- Analysis skills
- Bachelor's degree
Service Delivery Leader - HRO - Recruitment Operations 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Associate Director - People Advisory 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Manager - Business Development (Advertising Agency)
Adtric Solutions Pvt Ltd —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Email
- Business development
- In-person
- AI
- Cell phone reimbursement
- Flexible schedule
Quick apply
1d
Sr. Associate - HR Business Partner 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Sr. Specialist - S&P - Sourcing 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
1h
Inside Sales Specialist
DigiLantern —Noida, Uttar Pradesh
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Presentation skills
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
2d
Business Development Executive (BDE)
SDAD Technology —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Master's degree
- Business development
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Senior Business Processing Manager
British Council —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- Management
- English
- Finance
Service Delivery Leader - Finance & Accounting (F&A) 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply

I want to receive the latest job alerts for shift leader in dadri uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

shift leader jobs near dadri uttar pradesh

Senior Sourcing Specialist jobs in Noida, Uttar Pradesh

Human Resources Business Partner jobs in Noida, Uttar Pradesh

Senior Process Manager jobs in Noida, Uttar Pradesh

Technical Support Manager jobs in Noida, Uttar Pradesh

Business Development Executive jobs in Noida, Uttar Pradesh

Inside Sales Representative jobs in Noida, Uttar Pradesh

Accounting Manager jobs in Noida, Uttar Pradesh

Supply Chain Manager jobs in Noida, Uttar Pradesh

Service Delivery Manager jobs in Noida, Uttar Pradesh

Delivery Manager jobs in Noida, Uttar Pradesh

Sales Team Leader jobs in Noida, Uttar Pradesh

Vice President jobs in Noida, Uttar Pradesh

Senior Sourcing Specialist jobs in Ranchi, Jharkhand

Senior Admin jobs in Bengaluru, Karnataka

Senior Hr jobs in Pune, Maharashtra

Senior Sourcing Specialist jobs in Mumbai, Maharashtra

Senior Citizen, Part Time jobs in Madurai, Tamil Nadu

Senior Graphic Designer jobs in Chennai, Tamil Nadu

Human Resources Business Partner jobs in Pune, Maharashtra

Human Resources Manager jobs in Kolkata, West Bengal

Technical Sales Team Lead - (US process Technical Sales and Support)

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹70,000 - ₹1,00,000 a month
13 days ago

Benefits

Food provided

Qualifications

Microsoft Excel
Shift management
Technical support
Analysis skills
Bachelor's degree
Communication skills
Technical sales

Full job description

Key Responsibilities

Manage day-to-day operations of the assigned team and ensure smooth process execution.
Lead, coach, mentor, and motivate Team Members to achieve individual and team targets.
Actively take second voices on customer calls wherever required to assist agents in closing sales, overcoming objections, and maximizing revenue opportunities.
Provide real-time sales assistance and intervention to agents during challenging calls to improve conversion and revenue generation.
Continuously motivate and encourage agents to achieve their individual and team revenue targets through regular coaching, call support, and performance guidance.
Monitor daily performance against KPIs, including Sales, Revenue, AHT, Productivity, Quality, Attendance, Adherence, Conversion, and CSAT.
Drive the team towards achieving daily, weekly, and monthly revenue and operational targets.
Identify revenue gaps and take immediate corrective actions to ensure targets are achieved.
Conduct regular team huddles to discuss targets, performance gaps, sales strategies, objections, and opportunities for improvement.
Conduct regular performance reviews, feedback sessions, coaching, and one-on-one meetings.
Listen to calls and identify opportunities where agents can improve their sales pitch, objection handling, and closing techniques.
Lead by example by actively participating in calls and demonstrating effective sales and objection-handling techniques to agents.
Identify performance gaps and implement corrective action and performance improvement plans.
Ensure adherence to client SLAs, process guidelines, quality standards, and company policies.
Monitor calls, interactions, and sales performance to identify areas for improvement.
Work closely with QA, Training, HR, MIS, and Operations teams to resolve performance and process-related issues.
Prepare and review daily/weekly MIS reports and provide accurate performance updates to management.
Handle customer escalations and ensure timely resolution of operational issues.
Ensure proper roster adherence, attendance, shift management, break adherence, and workforce utilization.
Maintain discipline within the team and ensure employees follow company policies and operational procedures.
Support employee engagement, retention, motivation, and performance improvement initiatives.
Identify high performers and underperformers and take appropriate action in coordination with the Operations Manager.
Ensure effective utilization of manpower and support workforce planning as required.
Escalate critical operational, employee, client, or compliance issues to the Operations Manager in a timely manner.
Build a target-driven, revenue-focused, accountable, and performance-oriented culture within the team.

Required Skills

Strong leadership, coaching, and people-management skills.
Excellent communication and interpersonal skills.
Strong sales orientation with proven ability to personally support agents in closing sales and generating revenue.
Strong objection-handling and closing skills.
Ability to take second voices and effectively assist agents during live customer interactions.
Strong analytical and problem-solving abilities.
Hands-on experience with KPIs such as Sales, Revenue, AHT, Conversion, Productivity, Quality, CSAT, Attendance, and Shrinkage.
Good knowledge of MIS reporting and MS Excel.
Ability to monitor and interpret team performance data.
Strong decision-making and escalation-management skills.
Ability to work under pressure in a fast-paced BPO environment.
Strong understanding of US Technical Sales and Support processes.
Ability to handle team conflicts, performance issues, and customer escalations professionally.

Eligibility

Bachelor's degree in any discipline.
Minimum 3–5 years of experience in BPO/ITES Operations, preferably in an international process.
Minimum 1–2 years of experience as a Team Leader managing a sales/support team.
Hands-on experience in US Technical Sales, Technical Support, or International Voice Processes will be highly preferred.
Candidates with proven experience in achieving sales/revenue targets, taking second voices, closing sales, and coaching agents to generate revenue will be strongly preferred.

Pay: ₹70,000.00 - ₹100,000.00 per month

Benefits:

Food provided

Work Location: In person

Quick apply

Refine Your Search

shift leader jobs in dadri uttar pradesh

Technical Sales Team Lead - (US process Technical Sales and Support)

Director - Delivery Excellence 3

Service Delivery Program Manager

Operations Manager BPO Industry - (US Technical Sales and Support)

Operations Manager (BPO Industry) - Technical Sales and Support

Service Delivery Leader - Supply Chain Management 3

Business Partner - Human Resource -4B

Business Partner - Human Resource 4A

Manager Accounting

Team Leader Services

US Collections VP

Service Delivery Leader - HRO - Recruitment Operations 3

Associate Director - People Advisory 3

Manager - Business Development (Advertising Agency)

Sr. Associate - HR Business Partner 5B

Sr. Specialist - S&P - Sourcing 4C

Inside Sales Specialist

Business Development Executive (BDE)

Senior Business Processing Manager

Service Delivery Leader - Finance & Accounting (F&A) 3

I want to receive the latest job alerts for shift leader in dadri uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected