Key Result Areas (KRA) – Coffee Shop Manager1. Daily Operations Management
- Ensure smooth day-to-day operations of the coffee shop.
- Monitor opening and closing procedures.
- Maintain service speed and operational efficiency.
- Ensure proper coordination between counter staff, baristas, kitchen, and billing team.
- Maintain cleanliness and ambience of the café.
2. Customer Experience & Service Quality
- Deliver excellent customer service and hospitality.
- Ensure customer complaints are resolved promptly.
- Maintain high customer satisfaction and repeat visits.
- Ensure staff maintains grooming, behaviour, and service etiquette.
- Monitor customer feedback and online reviews.
3. Sales & Revenue Achievement
- Achieve daily and monthly sales targets.
- Increase average bill value through upselling and combo promotions.
- Promote seasonal beverages, bakery items, and special offers.
- Improve dine-in, takeaway, and delivery sales.
- Monitor peak-hour business and maximize revenue opportunities.
4. Staff Supervision & Team Management
- Supervise baristas, cashiers, stewards, and support staff.
- Prepare duty rosters and manage shifts efficiently.
- Conduct training on coffee preparation, customer handling, and SOPs.
- Monitor employee discipline, attendance, and performance.
- Build a motivated and customer-focused team environment.
5. Beverage & Food Quality Control
- Ensure consistency in taste, presentation, and quality of beverages and food items.
- Monitor coffee brewing standards and recipe adherence.
- Ensure freshness of bakery and food products.
- Conduct regular quality checks on ingredients and finished products.
- Maintain café presentation and display standards.
6. Inventory & Cost Control
- Monitor stock levels of coffee beans, milk, syrups, bakery items, and consumables.
- Minimize wastage and pilferage.
- Conduct stock audits and maintain inventory records.
- Control operational costs and food/beverage costs.
- Coordinate timely procurement of supplies.
7. Hygiene & Food Safety Compliance
- Ensure café hygiene and sanitation standards are maintained.
- Ensure compliance with FSSAI and food safety guidelines.
- Monitor staff hygiene and grooming standards.
- Ensure cleaning schedules are followed regularly.
- Maintain pest control and safety procedures.
8. Cash Handling & Reporting
- Monitor POS and billing operations.
- Ensure daily cash reconciliation and deposit accuracy.
- Track discounts, void bills, and complimentary items.
- Prepare daily sales and operational MIS reports.
- Maintain proper documentation and records.
9. Vendor & Supply Management
- Coordinate with vendors for timely delivery of materials.
- Verify quality and quantity of received stock.
- Maintain healthy vendor relationships.
- Ensure uninterrupted availability of café essentials.
10. Brand Standards & Business Growth
- Ensure café branding and service standards are maintained.
- Support marketing campaigns and promotional activities.
- Maintain attractive visual merchandising and café ambience.
- Identify opportunities to improve customer engagement and profitability.
- Ensure implementation of company SOPs and policies.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
