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Operations Manager - Mentorship
Drishti IAS —Delhi, Delhi
- Full-time
- Microsoft Excel
- Management
- English

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Operations Manager - Mentorship
Drishti IAS —Delhi, Delhi
1–3 years in EdTech, coaching operations, or student success leadership. Establish an SOP-driven workflow for mentor-student assignment, escalation handling,…

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Operations Manager - Mentorship

Drishti IAS -
Delhi, Delhi

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Job details

Full-time

Qualifications

Microsoft Excel
Management
English
Bachelor's degree
Team management
Hindi

Full job description

TEAM

Mentorship

TYPE

Full-time

POSITIONS

POSTED

Jul 23, 2026

JOB ID

019daf4e

ROLE OVERVIEW

The Operations Head – Mentorship will lead and scale Drishti's mentorship programme across UPSC and State PCS verticals. This is a leadership role responsible for designing the mentorship operational framework.

KEY RESPONSIBILITIES

Design and own the end-to-end mentorship delivery model — from designing a course to onboarding students and smooth functioning of the programs.
Tracking student engagement rate, session completion, satisfaction scores, and conversion to course renewals.
Establish an SOP-driven workflow for mentor-student assignment, escalation handling, and conflict resolution.
Co-ordinating with various teams including Content, Website, Tech, Marketing etc to align and optimise mentorship operations.
Present monthly operations report to senior leadership.
Explore and pilot group mentorship, peer-learning cohorts, and alumni mentorship models.

REQUIRED QUALIFICATIONS

Graduate / Postgraduate
1–3 years in EdTech, coaching operations, or student success leadership
Prior experience managing a team
Strong data orientation — comfortable reading dashboards and building reports
Proficiency in MS Excel and other tools

PREFERRED SKILLS

Personal familiarity with UPSC preparation journey (appeared or cleared is a plus)
Experience designing SOPs and program schedules from scratch
Fluency in Hindi and working English

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