Delhi Senior operations specialist Jobs – 51 Open Jobs Today

Senior Service Operations Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
4d
Senior Officer, Specialist Operations, Consumer Banking Group
DBS Bank —Delhi, Delhi
- Full-time
- Bachelor's degree
- Computer skills
- Communication skills
Senior Life Cycle Engineer/ Expert/ Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Project management
- Bachelor's degree
- Work from home
Senior Accounting Specialist
Divya —South West District, Delhi
- ₹17,00,000 - ₹19,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Accounting
Quick apply
6d
Senior Associate, Investigations, Diligence and Compliance -Specialist
Kroll —Delhi, Delhi
- Full-time
- English
- Microsoft Office
- Finance
2d
Procurement Specialist – IT, IoT & ELV Solutions
IIRIS Consulting —Delhi, Delhi
- Full-time
- Oracle
- Engineering
- English
Recruitment Specialist cum HR Operation
Shree Trading co. —Delhi, Delhi
- ₹42,000 - ₹45,000 a month
- Full-time
- Sales
- Recruiting
- In-person
Quick apply
Network Senior Life Cycle Engineer
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Project management
- Bachelor's degree
- Work from home
Senior Manager-Area Operations
Otis —Mandhela Kalan, Delhi
- Full-time
- Bachelor's degree
Senior Specialist, PPK Reporting & Analytics CoE
Bain & Company Inc —Delhi, Delhi
- Full-time
- Windows
- SQL
- Analysis skills
Senior Operations Specialist
Cialfo —Delhi, Delhi
Quick apply
7d
US Accounting Specialist
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Oracle
- Computer literacy
Senior Enterprise Sales Specialist- North
POSist Technologies —Delhi, Delhi
- Full-time
- Sales
- Restaurant
- Restaurant experience
Finance Analyst
Crypto Mize —Delhi
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
Operations Intelligence Analyst
Crypto Mize —Delhi
- Full-time
- Microsoft Office
- Analysis skills
- Computer skills
ServiceNow Senior Developer (Senior Technical Lead)
Clifford Chance —Delhi
- Full-time
- Hybrid work
- SQL
- Project management
- JavaScript
Quick apply
Site Procurement Specialist
RINA —Delhi
- Engineering
- Master's degree
- Bachelor's degree
Senior Associate, Treasures Relationship Manager, Consumer Banking Group
DBS Bank —Delhi, Delhi
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Expert ServiceNow Developer
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Customer service
- AI
- Work from home
Officer, People Operations
Room to Read —Delhi, Delhi
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
11d

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Senior Service Operations Specialist

SITA Switzerland Sarl
Delhi

Apply Now

Job details

Permanent | Full-time
4 days ago

Benefits

Work from home

Qualifications

FTP
BCS
SFTP
ITIL Certification
Computer Science
CCNP
CCNA
Electronics Engineering
LAN
CCIE
Firewall
DHCP
Analysis skills
VoIP
Bachelor's degree
ITIL
Organisational skills
Unity
VMWare
Problem management
SSH
Linux
Root cause analysis
Diploma
Communication skills
ESXi

Full job description

Overview:

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

PURPOSE

The L2 Voice Operations position is a key role within the Command Center, supporting SITA’s global IP Telephony, Unified Communications, and Collaboration products and services. The Command Center provides end-to-end support to a worldwide customer base, requiring high technical expertise to remain fully self-sufficient.

The primary focus is ensuring timely resolution of Level 2 incidents and implementing approved changes where applicable. As the specialist in IP Telephony, Unified Communications, and Collaboration, the role is also accountable for driving resolution of major incidents in crisis situations.

KEY RESPONSIBILITIES

Provide customers with professional, timely, and effective technical expertise for IP Telephony, Unified Communications, and Collaboration services.

Support or provision customer voice network changes on time, focusing on process improvement and first-time-right execution.

Own voice service incidents in IP Telephony, Unified Communications, and Collaboration domains across complex topologies (Voice TDM, VoIP, Call Centers, unmanaged LAN, IP routing, or quality issues) and apply a methodical problem-solving approach with escalation to suppliers as needed.

Implement change requests for Cisco, AudioCodes SBCs, and Genesys Cloud solutions.

Maintain an up-to-date customer voice topology database.

Actively contribute to process improvement and mapping within the ITIL framework.

Drive customer satisfaction by delivering high-quality support.

Understand complex integrations: Contact Center, IP-PBX, SIP, Voice Gateway, and network interconnection.

Support integrations with Cloud Service Providers (Genesys, Microsoft, etc.).

Qualifications:

EXPERIENCE

Bachelor’s degree in Computer Science, Data Communications, Engineering, or equivalent.

4–5 years of operational experience in a 24x7 environment.

Certifications: CCNA/CCNP Collaboration, Networking (preferred).

Strong knowledge of Cisco ISR G2/G3 VG/CUBE.

Good knowledge of SIP, H.323, MGCP, SCCP, ISDN.

Experience with VMware ESXi and Cisco UCS-C servers.

Good knowledge of Genesys Cloud, Microsoft voice services, and Cisco Unified Communications.

Knowledge of Cisco switches, routers, and firewalls.

Basic to intermediate knowledge of Linux SSH, SFTP, TFTP, FTP, DHCP, NTP.

ITIL framework knowledge and operational best practices.

Strong customer-focused attitude, problem-solving, and root cause identification skills.

Excellent communication skills at all levels, both internally and externally.

Team-oriented with the ability to influence and drive common goals.

KNOWLEDGE & SKILLS

Expertise in IP Telephony, Unified Communications, and Collaboration platforms (Cisco CUCM, CUBE/ISR VG, Cisco Unity Connection, Genesys Cloud, AudioCodes SBCs, third-party integrations).

VoIP protocols: SIP, H.323, MGCP, SCCP, ISDN; advanced troubleshooting in mixed TDM/IP environments.

Customer service mindset: proactive ownership of incidents until resolution.

Ability to work in global 24x7 operations with rotating shifts.

Analytical and troubleshooting skills for complex voice, network, and UC issues with root cause analysis capability.

Collaboration skills: effective interaction with peers, management, customers, and third-party providers.

Ability to configure and troubleshoot Voice Gateways, SIP trunks, CUCM dial plans, Cloud integrations (Genesys Cloud, Microsoft Teams), LAN/WAN infrastructure, and VMware ESXi.

Experience with ITIL processes (incident, change, problem management).

Capable of mentoring and onboarding new team members.

Strong organizational skills to manage incidents and changes effectively.

PROFESSIONAL COMPETENCIES

IP Telephony, Unified Communications, and Collaboration concepts.

Voice & UC Infrastructure platforms (CUCM, CUBE, Genesys Cloud, AudioCodes SBCs).

Incident & Change Management processes (ITIL-based).

Strong technical communication skills for coordination with customers and suppliers.

CORE COMPETENCIES

Adhering to Principles & Values

Clear and Effective Communication

Customer Focus & Relationship Management

Problem Solving & Innovation

Impact & Influence in Major Incident Scenarios

Leading Execution in Crisis Mode

Results Orientation

Teamwork and Collaboration

EDUCATION & QUALIFICATIONS

Industry certifications: CCNA/CCNP Collaboration, CCIE, GCX-GCP.

ITIL Foundation Certificate.

Bachelor’s degree or equivalent diploma/certificate in Computer Science, Electronic Engineering, or Telecommunications.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Apply Now

Refine Your Search

senior operations specialist jobs in delhi

Senior Service Operations Specialist

Senior Officer, Specialist Operations, Consumer Banking Group

Senior Life Cycle Engineer/ Expert/ Specialist

Senior Accounting Specialist

Senior Associate, Investigations, Diligence and Compliance -Specialist

Procurement Specialist – IT, IoT & ELV Solutions

Recruitment Specialist cum HR Operation

Network Senior Life Cycle Engineer

Senior Manager-Area Operations

Senior Specialist, PPK Reporting & Analytics CoE

Senior Operations Specialist

US Accounting Specialist

Senior Enterprise Sales Specialist- North

Finance Analyst

Operations Intelligence Analyst

ServiceNow Senior Developer (Senior Technical Lead)

Site Procurement Specialist

Senior Associate, Treasures Relationship Manager, Consumer Banking Group

Expert ServiceNow Developer

Officer, People Operations

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WELCOME TO SITA

PURPOSE

KEY RESPONSIBILITIES

EXPERIENCE

KNOWLEDGE & SKILLS

CORE COMPETENCIES

EDUCATION & QUALIFICATIONS

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