Job Description (JD) – Insurance Claim Coordinator
Company: Detailing Bull
Job Title: Insurance Claim Coordinator
Department: Operations / Body Shop
Location: Noida
Employment Type: Full-Time
Salary: ₹30,000 – ₹45,000 per month (Based on experience and skills)
Reporting To: Body Shop Manager / Operations Manager
About Detailing Bull
Detailing Bull is one of India's fastest-growing premium automotive detailing brands, offering Paint Protection Film (PPF), Ceramic Coating, Denting & Painting, Body Shop Services, Car Spa, and vehicle restoration solutions. We are looking for an experienced Insurance Claim Coordinator to manage end-to-end motor insurance claim processes and ensure a seamless experience for customers.
Job Summary
The Insurance Claim Coordinator will be responsible for handling insurance claims from vehicle inspection to final claim settlement. The role involves coordinating with insurance companies, surveyors, customers, body shop teams, and internal departments while ensuring timely approvals, accurate documentation, and smooth claim processing.
Key ResponsibilitiesInsurance Claim Management
- Handle end-to-end motor insurance claim processing.
- Verify insurance policy details and claim eligibility.
- Prepare and submit complete claim documentation.
- Coordinate with insurance companies for claim approvals.
- Schedule and coordinate vehicle inspections with surveyors.
- Follow up until final claim settlement and closure.
Documentation
- Collect and verify required documents such as:
- Registration Certificate (RC)
- Driving License
- Insurance Policy
- Claim Form
- Repair Estimate
- Vehicle Photographs
- FIR (if applicable)
- Ensure documentation is complete and error-free.
- Maintain digital and physical claim records.
Coordination
- Liaise with insurance companies, surveyors, customers, body shop technicians, service advisors, and accounts.
- Ensure timely communication between all stakeholders.
- Track claim progress and resolve delays proactively.
Customer Handling
- Explain the insurance claim process to customers.
- Keep customers informed about claim status and repair progress.
- Address customer concerns professionally to ensure a positive experience.
Workshop Coordination
- Coordinate with the body shop team for repair estimates.
- Ensure repair work begins after claim approval where required.
- Monitor repair timelines until vehicle delivery.
Reporting & Compliance
- Maintain daily claim status reports and MIS.
- Track pending approvals and claim closures.
- Ensure compliance with insurance company guidelines and company SOPs.
- Maintain confidentiality of customer information and documents.
Required Skills
- Good knowledge of motor insurance claim procedures.
- Experience handling cashless and reimbursement claims.
- Strong documentation and coordination skills.
- Excellent follow-up and communication abilities.
- Good customer handling skills.
- Proficiency in MS Excel, Word, and Google Sheets.
- Ability to manage multiple claims simultaneously.
- Attention to detail and problem-solving skills.
Qualifications & Experience
- Bachelor's degree in any discipline.
- 2–5 years of experience in motor insurance claims, automobile dealerships, authorized service centers, or body shops.
- Experience working with insurance companies or surveyors will be an added advantage.
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Pay: ₹30,000.00 - ₹45,000.00 per month
Education:
Work Location: In person
