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E-Commerce Customer Support Executive
The Whitepole —Mandi, Delhi, Delhi
- ₹22,000 - ₹27,000 a month
- Weekend availability
- CRM software
- Customer service
- 12th Pass
- Commuter assistance
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E-Commerce Customer Support Executive

The Whitepole
Mandi, Delhi, Delhi

Quick apply

Job details

Full-time
₹22,000 - ₹27,000 a month

Benefits

Commuter assistance

Qualifications

CRM software
Customer service
12th Pass
Bachelor's degree
Computer skills
Typing
Communication skills

Full job description

Job Summary:
An E-Commerce Customer Support Executive assists customers before, during, and after their online purchases. The role involves resolving customer queries, processing orders, handling returns and refunds, and ensuring a positive shopping experience through excellent communication and problem-solving skills.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, and social media.
Assist customers with order placement, tracking, cancellations, and modifications.
Resolve complaints related to products, deliveries, payments, and returns.
Process refunds, exchanges, and return requests according to company policies.
Maintain accurate customer records and update CRM systems.
Coordinate with logistics, warehouse, and sales teams to resolve customer issues.
Meet customer satisfaction, response time, and quality targets.
Stay updated on products, promotions, and company policies.

Required Skills:

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Basic computer proficiency and typing skills.
Familiarity with CRM software and e-commerce platforms is an advantage.
Problem-solving and conflict-resolution abilities.
Ability to work in shifts, weekends, or holidays if required.

Qualifications:

Minimum: 12th Pass or Bachelor's degree in any discipline.
1-3 years of experience in customer service, BPO, or e-commerce support preferred.

Preferred Knowledge:

Understanding of online shopping processes, payment methods, and order management.
Experience with platforms such as Shopify, Amazon, Flipkart, or similar e-commerce systems is a plus.

Key Performance Indicators (KPIs):

Customer Satisfaction (CSAT) score.
First Response Time (FRT).
First Contact Resolution (FCR).
Average Handling Time (AHT).
Adherence to quality and productivity standards.

This role is ideal for individuals who enjoy helping customers, have strong communication skills, and can efficiently handle multiple customer interactions in a fast-paced e-commerce environment.

Pay: ₹22,000.00 - ₹27,000.00 per month

Benefits:

Commuter assistance

Work Location: In person

Quick apply

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