Position: Store Manager
Location: Dhanbad/ As per requirement
Salary Range: ₹25,000 – ₹30,000 per month
Experience Required: 2–4 Years in Retail Sales & Store Operations
Job Summary
We are looking for an experienced and dynamic Store Manager for World of Titan who can efficiently manage store operations, drive sales performance, handle customer relationships, and lead the store team effectively. The candidate should have strong retail operational knowledge along with data-oriented reporting and analytical skills to maintain overall store performance.
1. Role Summary
The Store Manager is responsible for the overall performance, operations, and customer experience of a Titan retail store. This role ensures smooth day-to-day functioning, drives sales, maintains brand standards, and leads a team to deliver exceptional service aligned with Titan’s premium brand image.
2. Key Responsibilities
A. Sales & Business Operations
- Achieve monthly, quarterly, and annual sales targets.
- Monitor KPIs: footfall conversion, ATV, UPT, product mix, stock turns.
- Implement sales strategies and promotional activities provided by corporate/marketing teams.
- Analyze sales reports to identify improvement areas and opportunities.
B. Customer Service & Experience
- Ensure consistent delivery of the Titan customer experience.
- Handle escalated customer concerns promptly and professionally.
- Maintain product knowledge across Titan, Fastrack, and premium watch segments.
- Drive loyalty program enrollments and upsell/cross-sell opportunities.
C. Store Operations & Compliance
- Oversee daily store opening/closing procedures.
- Ensure adherence to SOPs, security protocols, and brand display guidelines.
- Manage cash handling, billing accuracy, and reconciliation.
- Coordinate visual merchandising as per Titan’s standards.
D. Inventory & Stock Management
- Maintain optimal stock levels to maximize sales and reduce shrinkage.
- Conduct GRN, stock audits, and periodic cycle counts.
- Ensure proper product handling, tagging, and storage.
- Coordinate with the warehouse and supply chain for replenishment.
E. Team Leadership & Development
- Recruit, train, and supervise store staff (sales associates, cashier, etc.).
- Conduct regular performance reviews and provide coaching.
- Schedule staff shifts and manage attendance.
- Foster a positive, customer-focused store culture.
F. Reporting & Coordination
- Prepare daily/weekly/monthly sales and operational reports.
- Communicate store performance and issues to the Area Manager.
- Implement new initiatives or policy changes as instructed by the management.
3. Skills & CompetenciesTechnical Skills
- Retail sales knowledge
- Visual merchandising
- Inventory management
- POS/Billing systems
- Basic MS Excel/reporting
Behavioral Skills
- Strong communication & interpersonal skills
- Customer service orientation
- Leadership and team management
- Problem-solving ability
- Attention to detail
- Time management
4. Educational & Experience Requirements
- Education: Graduate in any discipline (preferably Business/Retail Management).
- Experience: 2–4 years in retail as a supervisory/managerial role.
- Experience in luxury/premium watch segment or Titan brand stores is an added advantage.
5. Key Performance Indicators (KPIs)
- Sales achievement vs. target
- Customer satisfaction scores
- Conversion rate, ATV, UPT
- Shrinkage & stock accuracy
- Staff performance & retention
- Store audit score
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
