Location: Head Office
Department: Operations / Quality
Reports to: CRM Manager
Job Summary
We are seeking a detail-oriented Audit & Quality Assurance Executive / Assistant Manager to support quality standards, customer feedback management, and continuous improvement across facility and property management operations.
Key Responsibilities:
Collect and analyze monthly customer feedback and quarterly end-user feedback.
Plan and conduct monthly/quarterly site audits across locations.
Track and follow up on corrective actions from audits and feedback.
Assist in coordinating and conducting weekly Crest University training sessions.
Prepare reports, ratings, and insights for management review.
Support operations teams in implementing quality improvement actions.
Requirements:
Experience: 3–6 years in Quality Assurance, Audits, Customer Feedback, or Operations in Facility Management, Hospitality, or Property Management.
Education: Bachelor’s degree (Hotel Management, Business Administration, or Facility Management preferred).
Strong analytical and reporting skills with proficiency in MS Excel & PowerPoint.
Excellent communication, coordination, and follow-up abilities.
Proactive mindset with attention to detail.
