Join a growing IT & Digital Services company and lead the operations of Website Development, Software Development, and Digital Marketing teams. This is a leadership role with direct responsibility for team performance, project delivery, business operations, and company growth. (# URGENT HIRING)
Salary: ₹25,000 – ₹35,000 per month
*Salary is negotiable for the right candidate based on experience and capability.
We are looking for an experienced and highly organized Business Operations Manager to oversee and coordinate the day-to-day operations of our website development and digital marketing service company.
The ideal candidate will be responsible for managing internal teams, coordinating projects, improving operational efficiency, monitoring performance, ensuring timely project delivery, and supporting the management in achieving business goals.
This is a hands-on management role suitable for someone who can effectively manage multiple departments, people, clients, and ongoing projects in a fast-paced technology and digital services environment.
Key Responsibilities
1. Business & Daily Operations
- Manage and monitor the day-to-day operations of the company.
- Ensure smooth coordination between Sales, Digital Marketing, Web Development, Design, and Project teams.
- Create and improve internal processes, workflows, and operational systems.
- Identify operational problems and implement effective solutions.
- Ensure that company policies, processes, and deadlines are properly followed.
2. Team Management
- Manage and coordinate different teams and department heads.
- Monitor employee performance, productivity, attendance, and task completion.
- Set team goals, KPIs, and performance expectations.
- Conduct regular team meetings and performance reviews.
- Identify team challenges and resolve operational issues.
- Ensure effective communication between all departments.
3. Project & Client Delivery Management
- Monitor all website development, software development, and digital marketing projects.
- Ensure projects are delivered on time and according to the agreed scope.
- Track project progress, deadlines, deliverables, and client requirements.
- Coordinate with Project Managers and department leads to resolve delays and bottlenecks.
- Ensure high-quality service delivery and client satisfaction.
4. Sales & Marketing Coordination
- Coordinate with the Sales and Business Development teams to monitor leads, proposals, follow-ups, and conversions.
- Work closely with the Digital Marketing team to track campaign performance and lead generation.
- Monitor sales and marketing KPIs and provide performance reports to management.
- Help improve the overall customer acquisition and service delivery process.
5. Performance Monitoring & Reporting
- Prepare regular operational and performance reports for the management.
- Monitor department-wise targets, achievements, productivity, and performance.
- Track business KPIs and identify areas for improvement.
- Use data and reports to support better business decisions.
6. Process Improvement & Growth
- Develop and implement standard operating procedures (SOPs).
- Improve internal communication and workflow systems.
- Automate repetitive business processes wherever possible.
- Help the company scale its operations efficiently.
- Support the management in implementing new business strategies and initiatives.
Requirements
- 3+ years of experience in Operations Management, Business Management, Project Management, or a similar leadership role.
- Experience in a software development, IT services, digital marketing, or technology company is preferred.
- Strong experience in team management and cross-department coordination.
- Good understanding of website development and digital marketing business operations.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple teams, projects, and priorities simultaneously.
- Experience with CRM, project management, and business management tools.
- Strong leadership and decision-making abilities.
- Proficiency in English communication, both written and verbal.
Preferred Skills
- Experience managing Web Development and Digital Marketing teams.
- Understanding of website development workflows, including design, development, testing, and deployment.
- Understanding of digital marketing services such as SEO, Google Ads, Meta Ads, Social Media Marketing, and Lead Generation.
- Experience with CRM and project management software.
- Ability to analyze business reports, KPIs, and team performance.
- Strong leadership and people-management skills.
What We Offer
- Leadership opportunity in a growing technology and digital services company.
- Opportunity to manage and build multiple departments.
- Performance-based growth opportunities.
- Professional and collaborative working environment.
- Opportunity to directly contribute to business growth and operational strategy.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
