Recruits, selects and supervises day-to-day activities of staff in compliance with Human Resources policies and procedures.
Plans, organizes and coordinates formal and informal orientation and training of employees under direct supervision.
Conducts performance enhancement process in accordance with standard practice and collective agreements.
Initiates disciplinary process, within scope of authority and in consultation with Service Manager and Human Resources, to comply with Bank Windhoek policies and standard practices
Manages personnel issues that arise between performance planning activities.
Manages and allocates workload when necessary and help define priorities, approving the use of overtime when necessary.
Provides leadership by disseminating information, providing feedback, advising, and coaching.
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008.
Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.
Interact with numerous computer platforms in a multi-layered client server environment
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Troubleshooting network connectivity in a LAN/WAN environment
Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Develop trends by monitoring and analysing incoming calls, problems and support requests
Excellent technical knowledge of pcs and desktop hardware.
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Microsoft Certified Technology Specialist essentia
A+ and N+ experience
Software and Hardware Troubleshooting
Windows XP, Windows 7, Windows 2000/2003/2008 experience
Routers, switches and firewall experience
Microsoft Office 2007, Office 2010 support
TCP/IP
VERITAS Enterprise Backup Software
Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
Self-confidence,interpersonal,Analytical,Good communication (both verbal and written),Planning and organising,Good administration management and problem solving skills
