Dwarka Phase 2 Delhi Delhi Center representative Jobs – 184 Open Jobs Today

Technical Support Representative
PSY - Global IT Solutions —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
T3- Analyst Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Inbound Sales Representative Associate-Voice
Accenture —Gurugram, Haryana
- Full-time
- Analysis skills
- Communication skills
Team Assistant
American Express —Gurugram, Haryana
- Full-time
- Research
- Master's degree
- Bachelor's degree
6d
Call Center Senior Representative
NTT Ltd —Gurugram, Haryana
- Night shift
- English
- Bachelor's degree
- Agile
- Commuter assistance
Sr. Technical Representative, Global Service Desk (TCF)
Concentrix —Gurugram, Haryana
- Full-time
- Windows
- Linux
- Communication skills
20h
Inside Sales Representative
Accenture —Gurugram, Haryana
- Full-time
- CRM software
- Public speaking
- English
Quality Auditing Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Analysis skills
- Communication skills
- Time management
BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Customer service
- Continuous improvement
- Commuter assistance
- Health insurance
Inbound Sales Representative Associate
Accenture —Gurugram, Haryana
- Full-time
- Communication skills
Senior Research Executive
NielsenIQ —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Financial Plan & Analysis Analyst-Voice
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Business Interlock Analyst
Accenture —Gurugram, Haryana
- Full-time
- CRM software
- Sales
- English
13d
Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- ERP systems
- Master's degree
Front Desk Representative
Saaol Heart Center —East of Kailash, Delhi, Delhi
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
- Health insurance
- Paid time off
Quick apply
Center Manager
HCMI Education —New Delhi District, Delhi
- Email
- Bachelor's degree
- Travel
- Business Administration
Conflict Analyst - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
Delivery Operations Senior Analyst-Voice
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Financial Plan & Analysis Analyst
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- ERP systems
- Master's degree
Financial Plan & Analysis Assoc Manager
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- Finance
- Master's degree

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Technical Support Representative

PSY - Global IT Solutions
Gurugram, Haryana

Apply Now

Job details

Qualifications

Operating systems
Software troubleshooting
Customer service
LAN
Technical support
Bachelor's degree
Communication skills
Help desk

Full job description

Job Location: P-1096, Next To Unitech Cyber Park,
Sector-40, Gurgaon-122002

Qualification: Graduate in any stream

Job Description

Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

Skill and Knowledge Qualifications:

Graduate in any stream
Excellent Verbal Communication and Inter personal skills
Problem Solving
LAN Knowledge
Help Desk Experience
Operating Systems
Phone Skills
Customer Service
Quality Focus
PC Proficiency

Competencies:

Exemplary Attendance and Punctuality
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Focuses and guides self and team members in accomplishing work objectives.
Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

Must be able to work for long periods of time
Position requires use of headset/microphone

Apply Now

Refine Your Search

center representative jobs in dwarka phase 2 delhi delhi

Technical Support Representative

T3- Analyst Operations

Inbound Sales Representative Associate-Voice

Team Assistant

Call Center Senior Representative

Sr. Technical Representative, Global Service Desk (TCF)

Inside Sales Representative

Quality Auditing Senior Analyst

BPO Business Support Specialist

Inbound Sales Representative Associate

Senior Research Executive

Financial Plan & Analysis Analyst-Voice

Business Interlock Analyst

Delivery Operations Associate Manager

Front Desk Representative

Center Manager

Conflict Analyst - Global Capability Center

Delivery Operations Senior Analyst-Voice

Financial Plan & Analysis Analyst

Financial Plan & Analysis Assoc Manager

I want to receive the latest job alerts for center representative in dwarka phase 2 delhi delhi

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