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INBOUND INTERNATIONAL VOICE PROCESS EXECTUTIVE
TELEMINDS INFOTECH PRIVATE LIMITED —Kolkata, West Bengal
We are looking for a dynamic and customer-focused *Inbound International Voice Process Executive* to handle customer queries and provide support to…
₹15,000 - ₹30,000 a month
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International Customer Service Executive (BPO-Voice Process)
Ancile Services Private Limited —Kolkata, West Bengal
Experience in U.S. recruitment, international hiring, telecalling, lead generation, or customer engagement will be an added advantage.
₹25,000 - ₹30,000 a month
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telemarketer jobs near entally kolkata west bengal

Key Responsibilities:

Make high-volume outbound calls to prospects from provided lists, adhering to scripts and compliance standards.
Handle inbound calls and respond to customer inquiries professionally and promptly.
Present product/service features and benefits clearly, tailoring the pitch to customer needs.
Qualify leads by asking the right questions and recording essential customer data.
Set appointments or schedule product demos for the sales team.
Follow up with leads via phone, SMS, and email as required.
Maintain accurate call logs, lead status, and notes in the CRM system.
Achieve daily/weekly/monthly call and conversion targets.
Escalate complex queries to supervisors or relevant departments and ensure timely resolution.
Help collect feedback and report common objections or market insights to improve scripts and offerings.
Adhere to company policies, data-protection regulations, and telecalling best practices.

Required Qualifications & Skills:

Education: Minimum 10+2 or equivalent; graduate preferred.
Proven experience: 0–2 years in telecalling, customer service, or telesales (entry-level candidates with strong communication skills considered).
Excellent verbal communication and active listening skills in English and [local language, e.g., Bengali/Hindi] as needed.
Comfortable using computers, MS Office, and CRM tools (e.g., Zoho, Salesforce).
Goal-oriented, persistent, and able to handle rejection professionally.
Pleasant phone manner, clear voice, and good diction.
Basic data-entry accuracy and attention to detail.
Ability to work in shifts if required.

Pay: From ₹10,000.00 per month

Work Location: In person