faridabad haryana customer care specialist Jobs – 38 Open Jobs Today

Web Operations Specialist
Sunpan —Shahpur Jat, Delhi, Delhi
- Full-time
- Computer Science
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply
Customer Specialist- Non Voice Servicing
Barclays —Noida, Uttar Pradesh
- Salesforce
- Banking
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
13d
Specialist - Agency and Process Audits - Bangalore/Noida
PhonePe —Noida, Uttar Pradesh
- Full-time
- Travel
- Internship
- Banking
- Health insurance
2d
Business Development Specialist
ABB —Faridabad, Haryana
- Online application
- Sales
- Electrical experience
- Bachelor's degree
6d
Payroll Associate I
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
5d
Senior Analyst
Barclays —Noida, Uttar Pradesh
- Administrative experience
- Communication skills
- Banking
3d
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
13d
M-S2P
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Oracle
- English
- Finance
Quick apply
Senior Application Specialist - Delhi
Beckman Coulter Diagnostics —South East District, Delhi
- Full-time
- Remote
- Software troubleshooting
- Laboratory experience
- Bachelor's degree
- Paid time off
- Work from home
11d
Garnishment Administrator II
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Recruitment Operations Specialist( 6 months contract)
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Google Suite
- Recruiting
- Agile
Level 2 Support Analyst
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Health insurance
5d
Implementation Representative III
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Front Line Manager - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
13d
Customer Support Officer (CSO) - 5
Five Splash Infotech —Noida, Uttar Pradesh
- Paid time off
Contact Center Specialist
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Financial services
Management Trainee-Order management
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Weekend availability
- Salesforce
- English
- Master's degree
Quick apply
AM-CM (Medical Chargeback)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Customer service
- Salesforce
Quick apply
Specialist, Information Security
Pearson —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Data analysis skills
- English

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Web Operations Specialist

Sunpan -
Shahpur Jat, Delhi, Delhi

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Jira
Web accessibility
Computer Science
SAP
Magento
English
Master's degree
Project management
Bachelor's degree
SEO
B2B
WCAG
Agile
Copywriting
Information Technology

Full job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for four consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

We are seeking talented, motivated individuals to join our dynamic team and contribute to shaping the future of our company. Find your next career adventure with SUNPAN and be part of our Marketing Team in the role of Web Operations Specialist. Reporting to the Marketing Director, Digital & Communications, this role is responsible for managing the day-to-day operations of the company website and the customer portal. This role bridges technical website management with project management and collaboration with internal and external stakeholders to ensure site integrity for an optimized and engaging user experience. To align with corporate headquarters and ensure the timely delivery of project deliverables, this role will be required to work during EST hours.

About The Role:

Website Management:
- Oversee daily operations of the website, collaborating with web development agencies to plan and implement site enhancements.
- Conduct UAT and provide timely feedback to web development agencies to adhere to release schedules.
- Ensure site stability post-release and work with web agency to address any issues.
- Promptly address customer and staff issues related to website or customer portal access, product visibility, pricing or inventory discrepancies through effective and professional communication.
- Curate product presentation using digital merchandising tactics in collaboration with cross-functional teams (Marketing, Product, Creative, Sales, and Inventory).
- Work closely with UX/UI designer and the web agency to implement the redesign of key web pages while conforming to WCAG accessibility guidelines.
- Monitor, maintain, and optimize site SEO performance in coordination with the copywriting team.
- Develop and execute a web content calendar to refresh site content and support product launches, trends, and marketing campaigns.
- Conduct regular site checks, audits, and QA to ensure content accuracy and site functionality.
- Update and maintain user manuals for the website and the customer portal.
- Optimize user experience using customer journey mapping, defined personas, and personalization techniques.
- Provide regular reports on website performance including but not limited to top search terms, website traffic trends, user behaviour, SEO keyword ranking among others.

Research and Innovation:
- Monitor competitor websites and communication strategies to identify trends and recommend new tools and functionalities.
- Present ideas to enhance the website’s features and functionality based on competitive research and customer feedback.
- Stay informed on industry trends to contribute ideas for innovative design concepts and marketing strategies.

Other Duties:

- Perform ad hoc tasks as assigned to support evolving business needs.

Let's Talk About You:

At least 3 years work experience managing websites for large organisations, preferably in the B2B space
Knowledge and experience working with Shopify B2B, Magento, SAP, Jira, Teamwork and Asana.
Experience working with website developers and e-commerce agencies in Agile format.
Highly organised, detail-oriented, and deadline-driven with the ability to work under tight deadlines and shifting priorities.
Collaborative team player with the ability to give and receive constructive feedback and incorporate best practices in your work.
Proficiency in English with the ability to communicate (written and verbal) clearly and professionally with internal and external stakeholders.
Motivated self-starter with the ability to work independently and in a team setting.
Research-driven mindset who takes ownership of projects.
Knowledge of SEO and website best practices.
Bachelor's and/or Master’s in degree in Computer Science or Information Technology and adept at project management.

Please note that this role will begin as a remote position; however, on-site presence will be required in the near future once our office is established in the Delhi area

Benefits We Offer:

Generous Paid Time Off
Comprehensive Extended Health Care– Includes medical, dental, vision, and Family Coverage.
Monthly Meal Vouchers
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

Quick apply

Refine Your Search

customer care specialist jobs in faridabad haryana

Web Operations Specialist

Customer Specialist- Non Voice Servicing

Specialist - Customer Care - Voice 4A

Specialist - Agency and Process Audits - Bangalore/Noida

Business Development Specialist

Payroll Associate I

Senior Analyst

Front Line Manager - Customer Care - Voice 4B

M-S2P

Senior Application Specialist - Delhi

Garnishment Administrator II

Recruitment Operations Specialist( 6 months contract)

Level 2 Support Analyst

Implementation Representative III

Front Line Manager - Customer Care - Voice 4C

Customer Support Officer (CSO) - 5

Contact Center Specialist

Management Trainee-Order management

AM-CM (Medical Chargeback)

Specialist, Information Security

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