Role-Store Manager
Experience- 4-7 Years
Location- Delhi
About the Fairdeal.Market
Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.
Role Overview:
The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.
Key Responsibilities:
1. Warehouse & Inventory Management
Ensure timely inwarding and putaway of stock as per plan.- Maintain inventory accuracy through regular cycle counts, audits, and reconciliation.
- Monitor stock health, expiry, damages, and shrinkage; implement preventive controls.
- Coordinate with procurement and vendors for returns, replacements, and rejections.
- Maintain optimal storage layout, safety, and hygiene standards within the warehouse.
2. Order Fulfilment & Picking
- Oversee order-wise picking, QC, packing, and dispatch operations.
- Drive picking accuracy and order fill rate to meet SLAs.
- Ensure daily replenishment and bin accuracy to minimize misses and delays.
- Analyze and improve picking productivity and turnaround time (TAT).
3. Last-Mile Operations
- Ensure timely dispatch and delivery of orders as per route plans.
- Manage delivery partners / drivers, ensuring performance and compliance.
- Monitor cash collections, returns, and complaint closures.
- Reduce delivery complaints, undelivered orders, and reverse logistics losses.
4. People & Process Management
- Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff.
- Conduct daily shift planning, huddles, and performance reviews.
- Ensure adherence to SOPs, safety standards, and labour discipline.
- Drive training, motivation, and productivity improvement initiatives.
5. KPI Ownership & Reporting
Own and report performance across:
- Inward SLA adherence
- Inventory accuracy / Shrinkage / Damages
- Order fill rate & Picking accuracy
- Fulfilment & Delivery TAT
- Customer complaints & closure rate
- Cash collection & settlement accuracy
- Team attendance & productivity discipline
Qualifications & Skills:
- Graduate (preferred in Supply Chain, Operations, or Commerce).
- 4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups.
- Strong understanding of inventory control, fulfilment processes, and last-mile logistics.
- Proficient in Excel, WMS, OMS and comfortable using data to drive decisions.
- Excellent team management, problem-solving, and communication skills.
- Willingness to work in rotational shifts and manage end-to-end daily operations.
Performance Metrics (KPIs):
- Inward SLA adherence
- Inventory accuracy >99%
- Shrinkage & damage <0.5%
- Order fulfilment rate >98%
- Picking accuracy >99%
- Dispatch TAT adherence >95%
- Customer complaint closure <24 hrs
- Cash settlement 100% same-day
Why Join Us:
Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.
