INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Position Overview
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Job Title
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Software Engineering Senior Manager
Position Overview
We are looking for aSoftware Engineering Senior Manager to lead engineering for amission-critical PBM Contact Center platform supporting real-time customer service operations.
This is aTier‑1, front-end intensive application built usingReactJS (UI) andJava/SpringBoot (backend), orchestrating data fromhundreds of enterprise backend services across a highly distributed ecosystem. The platform supportshigh-volume, real-time, latency-sensitive workflows for customer service operations, directly impacting customer experience and operational efficiency, where system performance, scalability, and reliability are critical.
You will lead multiple Scrum teams across aglobally distributed delivery model, owning end-to-end engineering delivery, production stability, and technical direction in a fast-paced, enterprise-scale environment.
In addition, you will play a key role indriving adoption of AI/GenAI capabilities to improve agent productivity, automate workflows, and enhance customer experience.
Responsibilities
Engineering Leadership
Lead and manage teams of Software Engineers and Quality Engineers across onshore/offshore and vendor models Build and develop ahigh-performing engineering organization with strong ownership and accountability Drive hiring, mentoring, and performance management
Technical Delivery Architecture
Ownend-to-end delivery of application enhancements and modernization initiatives Drive and influencearchitecture and design decisions for scalable, distributed systems Guide teams onmicroservices, API orchestration, and data aggregation patternsEnsure adoption ofengineering best practices, including code quality, testing, and CI/CD
Distributed Systems Integration;
Lead development of systems integrating withhundreds of downstream enterprise servicesDrive solutions forhigh-latency dependencies and multi-system orchestration challenges Optimize system performance forreal-time, high-throughput workloads
AI / GenAI Enablement
Identify and driveAI/GenAI use cases within the platform (e.g., agent assist, summarization, knowledge retrieval, workflow automation)Partner with architecture and data teams tointegrate AI-powered capabilities into existing CRM applications Guide teams onLLM-based solution patterns such as prompt design, retrieval (RAG), and workflow orchestration Ensure solutions meetenterprise standards for performance, scalability, and reliabilityPromotedata-driven development practices with measurable outcomes and business impact Educate teams onAI/GenAI adoption, best practices, and responsible usage
Production Reliability Operations;
Ownproduction stability and reliability for a Tier‑1 application with high business impact Lead incidentmanagement, root cause analysis, and resolution of critical production issuesDrive improvements inobservability (monitoring, logging, alerting)Ensure systemavailability, performance, and resilience in a production-critical environment
Program Execution Stakeholder Management;
Partner with business, product, and architecture teams to defineroadmaps and prioritiesManagemultiple concurrent initiatives and cross-team dependencies Drive execution visibility, manage risks, and communicate effectively with leadership
Continuous Improvement Strategy;
Driveautomation, process improvements, and performance optimization initiativesLead efforts to reducetechnical debt and improve system efficiencyContribute tolong-term platform strategy, including adoption of modern technologies and AI-driven capabilities
Qualifications
Required Experience
12-15 years of experience in software engineering5 years of experience leading engineering teams Proven experience inlarge-scale, distributed enterprise systemsStrong experience working inAgile/Scrum delivery modelsExperience managing onshore/offshore and vendor teams
Technical Expertise
Strong experience in:
Java, Spring Boot,ReactJS or modern UI frameworks
Experience with:
Microservices and distributed systemsAPI-based integrations across multiple systemsPerformance and scalability optimization
Working knowledge of:
Cloud platforms (AWS/Azure)Container platforms (OpenShift/Kubernetes)CI/CD andDevOps practices
AI / GenAI Exposure (Preferred)
Experience or exposure toAI/ML or Generative AI solutionsUnderstanding ofLLM-based applications, prompt engineering, or retrieval-based systems (RAG)Familiarity with AI-powered use cases such asagent assist, automation, or knowledge systemsAwareness ofAI model evaluation, performance, and responsible AI practices
Leadership Execution Skills
Strong people management and team development skills Ability todrive alignment across cross-functional teamsStrong communication and stakeholder management skills Ability to operate in ahigh-availability, production-critical environmentExpected to providehands-on technical leadership during critical design and production scenarios
Preferred Qualifications
Experience in Healthcare orPharmacy Benefit Management (PBM) domainExposure to Contact Center platforms orreal-time agent-facing systemsExperience inplatform modernization or legacy transformation programsCertifications inCloud,Kubernetes, orAgile methodologies are a plus
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
