Ghaziabad Uttar Pradesh Back office work from home Jobs – 12 Open Jobs Today

Team Lead Contact Center
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Research
- Financial services
- Work from home
14d
Head of Operations
ACE VISION FINANCIAL SERVICES —Noida, Uttar Pradesh
- ₹50,000.00 - ₹84,709.10 a month
- Full-time
- CRM software
- Microsoft Excel
- Business development
- Commuter assistance
- Health insurance
Quick apply
Accounting & Reconciliation Analyst
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- Finance
- Master's degree
- Work from home
R-212062 Senior Service Delivery Consultant (Open)
SimCorp A/S —Noida, Uttar Pradesh
- Weekend availability
- Computer science
- English
- Finance
- Paid time off
- Work from home
14d
Medical coding - OP Noida
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Anatomy knowledge
- Bachelor's degree
- Medical terminology
- Health insurance
- Work from home
Lead Performance & Analytics
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Management
- Master's degree
- Financial services
- Work from home
7d
Service Engineer- SCADA
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- English
- Work from home
1d
Lead Services Engineer - PSA
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Windows
- Master's degree
- Work from home
Senior Lead Performance & Analytics
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Management
- Master's degree
- Financial services
- Work from home
7d
Service Engineer - PSA
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Windows
- Master's degree
- Work from home
6d
Project Lead- Data Science (Search and Match)
BOLD LLC —Noida, Uttar Pradesh
- Master's degree
- Databases
- SQL
- Health insurance
- Paid time off
Module Lead- Data Science (Search and Match)
BOLD LLC —Noida, Uttar Pradesh
- Master's degree
- SQL
- Analysis skills
- Health insurance
- Paid time off

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Team Lead Contact Center

Ameriprise India -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
14 days ago

Benefits

Work from home

Qualifications

Customer service
Call centre
Research
Financial services
Communication skills

Full job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service teams, and take a lead role in communicating resolution status updates to appropriate parties. Proactively initiate customer contact to ensure the highest possible quality of customer service.

Key Responsibilities

Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries on a daily basis
Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
Participate in business-driven projects and initiatives

Required Qualifications

Experience in a service call center or transaction processing.
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
Proven ability to research and resolve complex, high-priority service issues in a timely manner.
Strong written and verbal communication skills.
Demonstrated ability to work directly with high-priority internal and external customers.
Experience of team handling

Preferred Qualifications

Product-specific or financial services industry experience.
Prior experience with service recovery techniques and processes.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Client Service

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Apply Now

Refine Your Search

back office work from home jobs in ghaziabad uttar pradesh

Team Lead Contact Center

Head of Operations

Accounting & Reconciliation Analyst

R-212062 Senior Service Delivery Consultant (Open)

Medical coding - OP Noida

Lead Performance & Analytics

Service Engineer- SCADA

Lead Services Engineer - PSA

Senior Lead Performance & Analytics

Service Engineer - PSA

Project Lead- Data Science (Search and Match)

Module Lead- Data Science (Search and Match)

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