Retail Sales & Customer Experience Executive (Beauty / Consultative Sales)
Location: M-62, First Floor, Greater Kailash-I, New Delhi
Job Type: Full-Time, On-site
Working Hours: 11:00 AM 8:00 PM
Weekly Off: Rotational (No Saturday/Sunday off)
Brand: Gemeria Hair
About the Role: Gemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team.This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales.
Key Responsibilities
1. Customer Consultation & Guidance
- Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations
- Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss
- Conduct video consultations for Indian and international customers
- Assist customers during in-store trial appointments
- Demonstrate products during trials and on video calls
2. Video Calls & Trial Management
- Schedule and manage online and offline consultations
- Handle video calls for new enquiries, trial customers, and repeat customers
- Manage pre-sales and post-sales follow-ups
- Ensure a smooth and comfortable trial experience for customers
3. Order Coordination & Follow-Ups
- Coordinate custom and trial orders
- Act as a bridge between customer, production, and dispatch teams
- Proactively update customers on timelines and order progress
4. Customer Support & Escalations
- Handle customer queries and complaints professionally
- Take ownership of escalations and ensure timely resolution
- Manage sensitive situations with patience and clarity
5. Multi-Channel Communication
- Respond to calls, WhatsApp, Instagram, Facebook DMs, and emails
- Maintain timely and professional communication across platforms
- Track conversations and follow-ups in CRM/internal systems
6. Product Expertise
- Develop strong knowledge of wigs, toppers, sizes, colors, and densities
- Educate customers on product usage, maintenance, and expectations
- Clearly communicate product differences without over-promising
Training Requirement (Important)
- Selected candidates will undergo 2-5 days of training at the Greater Noida (Kasna) facility
- Candidates must be comfortable traveling to Greater Noida during the training period
Requirements
- Presentable, confident, and well-spoken
- High emotional intelligence and patient approach
- Experience in consultative sales / beauty / wellness / luxury products preferred
- Strong English communication skills
- Comfortable with video calls and direct customer interaction
- Ability to handle high-value orders (₹10,000-₹1,00,000)
- Self-driven, adaptable, and detail-oriented
- Must be available for full-time in-office work
What Were Looking For
- A consultative mindset (advisor > salesperson)
- Ability to build trust quickly
- Strong sense of ownership and follow-through
- Ethical and transparent approach with customers
Why Join Gemeria Hair?
- Fast-growing, women-led beauty brand
- High-impact role with direct customer interaction
- Creative and collaborative work environment
- Opportunity to grow with the brand
How to ApplySend your resume to: [email protected]
Or apply directly through the platform.
Khushi Tyagi
7011493307
10:00 Am - 6:30 Pm
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Greater Kailash Ii, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- what is your current salary?
- What are your salary expectations?
Experience:
- Retail sales: 1 year (Preferred)
Language:
Work Location: In person
