Ghaziabad Uttar Pradesh Part time without investment work from home Jobs – 6 Open Jobs Today

Team Lead Contact Center
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Research
- Financial services
- Work from home
Performance & Analytics Associate
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
Lead Performance & Analytics
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Management
- Master's degree
- Financial services
- Work from home
Manager-Servicenow Product Owner
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Java
- Analysis skills
- JavaScript
- Work from home
3d
Senior Lead Performance & Analytics
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Management
- Master's degree
- Financial services
- Work from home
Principal Lead-Network Engineer
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Master's degree
- AWS
- Bachelor's degree
- Work from home

Related jobs to explore

Based on your search for part time without investment work from home

Risk Analyst-AWM Supervision
Ameriprise India —Gurugram, Haryana
Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. 1-3 years of relevant experience.
7d
Team Lead Contact Center
Ameriprise India —Noida, Uttar Pradesh
Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve…

I want to receive the latest job alerts for part time without investment work from home in ghaziabad uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

part time without investment work from home jobs near ghaziabad uttar pradesh

Product Owner jobs in Noida, Uttar Pradesh

Network Engineer jobs in Noida, Uttar Pradesh

Research Analyst jobs in Noida, Uttar Pradesh

Call Center jobs in Mp Nagar, Bhopal, Madhya Pradesh

Tech Web Center jobs in Jogeshwari West, Mumbai, Maharashtra

Team Manager jobs in Bengaluru, Karnataka

Product Designer jobs in Kerala

Product Owner jobs in Remote

Product Owner jobs in Gurgaon H.o, Gurugram, Haryana

Product Owner jobs in Madhya Pradesh

Product Designer jobs in Noida, Uttar Pradesh

Product Owner jobs in Thiruvananthapuram, Kerala

Product Design Intern jobs in Bengaluru, Karnataka

Okaya Power Group, Delhi jobs in Paschim Vihar, Delhi, Delhi

B Sc ,cbz Group jobs in Nagpur, Maharashtra

Natwest Group jobs in Ambattur, Chennai, Tamil Nadu

Group Leader jobs in Bengaluru, Karnataka

Job Performer jobs in Kerala

Dance Teacher, Performer, Classical Dance jobs in Kerala

Singer, Performer jobs in Tarnaka, Hyderabad, Telangana

Team Lead Contact Center

Ameriprise India -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Customer service
Call centre
Research
Financial services
Communication skills

Full job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service teams, and take a lead role in communicating resolution status updates to appropriate parties. Proactively initiate customer contact to ensure the highest possible quality of customer service.

Key Responsibilities

Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries on a daily basis
Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
Participate in business-driven projects and initiatives

Required Qualifications

Experience in a service call center or transaction processing.
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
Proven ability to research and resolve complex, high-priority service issues in a timely manner.
Strong written and verbal communication skills.
Demonstrated ability to work directly with high-priority internal and external customers.
Experience of team handling

Preferred Qualifications

Product-specific or financial services industry experience.
Prior experience with service recovery techniques and processes.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Client Service

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Apply Now

Refine Your Search

part time without investment work from home jobs in ghaziabad uttar pradesh

Team Lead Contact Center

Performance & Analytics Associate

Lead Performance & Analytics

Manager-Servicenow Product Owner

Senior Lead Performance & Analytics

Principal Lead-Network Engineer

Related jobs to explore

I want to receive the latest job alerts for part time without investment work from home in ghaziabad uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected