Job Summary
We are seeking a professional and customer-focused Front Office Supervisor to oversee the daily operations of the Front Desk, ensure exceptional guest service, and support the Front Office team in achieving departmental goals. The ideal candidate should have strong leadership skills, excellent communication abilities, and hands-on experience with IDS Hotel Management Software.
Key Responsibilities
- Supervise and coordinate daily Front Office operations.
- Ensure smooth check-in and check-out procedures for guests.
- Handle guest queries, requests, and complaints promptly and professionally.
- Monitor room availability, reservations, and room status updates.
- Assist in room allocation and maintain occupancy optimization.
- Train, guide, and motivate Front Office Associates.
- Ensure compliance with hotel policies, SOPs, and service standards.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments for seamless guest service.
- Prepare and verify daily reports, cashier reports, and shift handover reports.
- Maintain guest records and ensure accurate data entry in the system.
- Monitor billing, payments, and guest accounts.
- Ensure a welcoming and professional atmosphere at the reception area.
Required Qualifications & Skills
- Graduate in Hotel Management, Hospitality, or any relevant field.
- Minimum 2–4 years of experience in Front Office operations, with at least 1 year in a supervisory role.
- Mandatory knowledge and hands-on experience in IDS Hotel Management Software.
- Strong knowledge of hotel front office procedures and guest service standards.
- Excellent communication and interpersonal skills.
- Good leadership and team management abilities.
- Proficiency in MS Office applications.
- Ability to work in shifts, including weekends and holidays.
Preferred Competencies
- Problem-solving and decision-making skills.
- Strong organizational and multitasking abilities.
- Positive attitude with a guest-centric approach.
- Ability to handle pressure and manage difficult situations effectively.
Location: Survey No. 496, 23V8+RCV, P-40, Gandhidham - Mundra Hwy, near HP Petrol Pump Adipur, Shinay, Gandhidham, Gujarat 370205
Employment Type: Full-Time
Note: Experience and proficiency in IDS Software is mandatory and will be assessed during the interview process.
Job Type: Full-time
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
