gurgaon h.o gurugram haryana customer service manager Jobs – 1118 Open Jobs Today

Deputy Manager
Optum —Gurugram, Haryana
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
- Health insurance
8d
Regional Sales Manager (North)
SB Scaffolding India Pvt Ltd —Gurugram, Haryana
- From ₹6,00,000 a year
- Full-time
- Business development
- In-person
- Leadership
- Health insurance
Quick apply
Customer Success Manager Feedback excellence service provider
Skyleaf Consultants —Gurugram, Haryana
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Project management
- Communication skills
Customer Service Manager (CSM)
Trip Machine Company —Gurugram, Haryana
- ₹35,000 - ₹50,000 a month
- Email
- Customer service
- English
- Microsoft Office
- Paid sick time
Quick apply
12d
Technology - Manager-Customer Service Strategy & Planning-Planner
EXL Service —Gurugram, Haryana
- Weekend availability
- Management
- Windows
- AWS
Manager - Customer Relations
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Communication skills
Quick apply
1d
Client Manager
Lenovo —Gurugram, Haryana
- Full-time
- AI
CRM Manager
Ebrix Digi Properties —Gurgaon H.O, Gurugram, Haryana
- ₹30,000.00 - ₹50,568.79 a month
- Microsoft Excel
- In-person
- Communication skills
Quick apply
Operation Head
Neato —Gurugram, Haryana
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
1d
Global Real Estate Workplace Experience Program Senior Manager
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Management
- English
Assistant General Manager Leading diagnostic service provider india
Skyleaf Consultants —Gurugram, Haryana
- ₹25,00,000 - ₹27,00,000 a year
- Full-time
- Master's degree
- Product management
- Business Administration
Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
Incident Operations Manager
NTT DATA —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Team management
- Mentoring
B2C Customer Service Manager
Cargill —Gurugram, Haryana
- Microsoft Excel
- Sales
- Customer service
Customer Relationship Manager
24 Karat Gold —Gurugram, Haryana
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Team management
Quick apply
General Manager
New pre-opening hotel —Manesar, Gurugram, Haryana
- Up to ₹5,00,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Food provided
Quick apply
P2 Associate Manager - Customer Support
PayU —Gurugram, Haryana
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Program Manager
Skeps —Gurugram, Haryana
- Project management
- Agile
- Communication skills
Service Head
Sunshine Workforce Solutions —Gurugram, Haryana
- ₹50,00,000 a year
- Full-time
- Customer service
- Engineering
- Bachelor's degree
Quick apply
FTC - Customer & Project Comms -Assistant Manager
Fidelity International —Gurugram, Haryana
- Full-time
6d

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Deputy Manager

Optum -
Gurugram, Haryana

Apply Now

Job details

Full-time
8 days ago

Benefits

Health insurance

Qualifications

Management
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Planning, developing, and managing the quality and productivity of Production teams
Coordinating site wide issues with the SDM/ SDL/Associate Director
Aligning with key business partners to serve customers
Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
Working with business partners to identify ways to improve business processes
Assisting in building, reviewing, and adhering to the annual business plan
Controlling expenses and increasing profitability via productivity and quality gains
Working with the Supervisors and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics
Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
Reviewing work results of the team and their pattern of handling pharmacy benefits and plans
Negotiating solutions, resolving conflicts and anticipating/handling critical situations
Developing, motivating, and retaining employees and challenging the team to set ambitious goals
Providing regular performance feedback and giving frequent formal and informal coaching sessions
Reconciling daily volumes received with completed and resolve any discrepancies
Reviewing Quality Reports and identifying Training Gaps and getting the team trained on the same
Analyzing the quality reports to identifying gaps in the SOP and getting the same updated into the SOPs for effective delivery of output
Should be able to manage attrition, EWS and shrinkage
365 days, 24 by 7 process
No Indian Holiday
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Graduate with 3 years of college degree
4+ years of team handling experience, including 2+ years as an OM (Operations Manager) in a BPO voice international account or Chat process
Familiar with coaching methods and able to conduct effective coaching sessions
Proven solid proficiency in MS Office
Proven involved in extensive client interaction
Proven exposure to all the facets of Operation Management
Proven solid exposure to People management, Performance Management and Client Management
Prove well averse with Process metrics
Proven excellent Interpersonal skills
Proven sound Reporting/ MIS Skills
Proven excellent communication skills, relationship building and interpersonal skills
Willing or open to work for night shifts and work from Office Location

Preferred Qualification:

US Healthcare industry experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

Refine Your Search

customer service manager jobs in gurgaon h.o gurugram haryana

Deputy Manager

Regional Sales Manager (North)

Customer Success Manager Feedback excellence service provider

Customer Service Manager (CSM)

Technology - Manager-Customer Service Strategy & Planning-Planner

Manager - Customer Relations

Client Manager

CRM Manager

Operation Head

Global Real Estate Workplace Experience Program Senior Manager

Assistant General Manager Leading diagnostic service provider india

Assistant Manager

Incident Operations Manager

B2C Customer Service Manager

Customer Relationship Manager

General Manager

P2 Associate Manager - Customer Support

Program Manager

Service Head

FTC - Customer & Project Comms -Assistant Manager

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