Gurgaon Haryana Technical support representative Jobs – 134 Open Jobs Today

Technical Support Representative
PSY - Global IT Solutions —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
Technical Support Executive
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Electrical experience
- Bachelor's degree
9d
Customer Service Officer(Prefer GGN Based Candidates)
Recliners India Pvt Ltd —Gurugram, Haryana
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Junior Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Bachelor's degree
Quick apply
6d
Associate Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Communication skills
Quick apply
6d
CSE (Customer Support Executive)
BhaiFi Networks Pvt. Limited —Gurugram, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Service Desk Lead
Lenovo —Gurugram, Haryana
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Mentoring
Quick apply
6d
Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
Application Support Engineer
Accenture —Gurugram, Haryana
- Full-time
Group Lead -FSTD Technical Support Operations
Airbus India Training Centre Private Limited —Gurugram, Haryana
- Email
- Management
- Communication skills
IT Support Associate
ASSPL - Maharashtra —Gurugram, Haryana
- Full-time
- Windows
- AWS
- Analysis skills
7d
Site Engineer - Senior (Retail Fitout)
Vindico Global —Sohna, Gurugram, Haryana
- ₹75,000 - ₹80,000 a month
- Full-time
- AutoCAD
- Project management
- Construction
Quick apply
Specialist - Customer Care - Blended 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
6d
IT Service Management Representative
Accenture —Gurugram, Haryana
- Full-time
- Management
- Communication skills
4d
Service Desk Representative
Insight Enterprises —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
- Health insurance
13d
Program/Project Management Representativ
Accenture —Gurugram, Haryana
- Full-time
- Project management
8d
Customer Care Representative
Pinnacle Consultant —Gurugram, Haryana
- ₹15,000 - ₹37,000 a month
- Full-time
- In-person
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
Technical Account Manager
Lenovo —Gurugram, Haryana
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Security Analyst
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Paid time off

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Technical Support Representative

PSY - Global IT Solutions
Gurugram, Haryana

Apply Now

Job details

Qualifications

Operating systems
Software troubleshooting
Customer service
LAN
Technical support
Bachelor's degree
Communication skills
Help desk

Full job description

Job Location: P-1096, Next To Unitech Cyber Park,
Sector-40, Gurgaon-122002

Qualification: Graduate in any stream

Job Description

Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

Skill and Knowledge Qualifications:

Graduate in any stream
Excellent Verbal Communication and Inter personal skills
Problem Solving
LAN Knowledge
Help Desk Experience
Operating Systems
Phone Skills
Customer Service
Quality Focus
PC Proficiency

Competencies:

Exemplary Attendance and Punctuality
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Focuses and guides self and team members in accomplishing work objectives.
Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

Must be able to work for long periods of time
Position requires use of headset/microphone

Apply Now

Refine Your Search

technical support representative jobs in gurgaon haryana

Technical Support Representative

Technical Support Executive

Customer Service Officer(Prefer GGN Based Candidates)

Junior Level 3 Support Analyst

Associate Level 3 Support Analyst

CSE (Customer Support Executive)

Service Desk Lead

Level 3 Support Analyst

Product Support Specialist

Application Support Engineer

Group Lead -FSTD Technical Support Operations

IT Support Associate

Site Engineer - Senior (Retail Fitout)

Specialist - Customer Care - Blended 4A

IT Service Management Representative

Service Desk Representative

Program/Project Management Representativ

Customer Care Representative

Technical Account Manager

Security Analyst

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