Gurugram, Haryana Genpact Jobs – 510 Open Jobs Today

Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
8d
Associate - Claims 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Finance
- Health insurance
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12d
Domain Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Master's degree
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Management Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Associate
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
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GDL
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Service Delivery Manager - R&C - Financial Crime & Risk Management 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Domain Trainee - OTC, Accounts Receivable Analyst in Lloyd's London Market
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
4d
Analyst - Process Analytics - FCRM 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- English
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Sr. Associate - Claims 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Associate - FCRM 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Part-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
3d
Process Developer
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Associate - Insurance - Life 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Analyst - Service Desk P 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Software troubleshooting
- ERP systems
- English
Quick apply
13d
Specialist - Customer Care - Collections 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
8d
Assistant Manager - Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
5d
Process developer collections
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
8d
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Analyst - Process Analytics - Regulatory Affairs 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Process Developer- Insurance/ Underwriting
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
2d

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Process Associate- Customer Care

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
8 days ago

Qualifications

ITIL Certification
English
Quality assurance
Bachelor's degree
Data management
Non-voice
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: - Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. - Provide accurate and timely information to customers regarding products, services, or policies. - Resolve customer complaints efficiently and escalate issues when necessary. - Process Adherence: Follow standard operating procedures (SO Ps) and company guidelines to ensure consistent service delivery. - Maintain documentation and update customer records accurately in the CRM or relevant databases. - Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. - Coordinate with other departments like technical support, billing, or logistics for issue resolution. - Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. - Participate in training sessions and continuously improve knowledge of products and processes. - Data Management: Accurately enter and maintain customer data. - Prepare reports on customer feedback, issues, and service efficiency. - Customer Retention: Identify opportunities to upsell or cross-sell products or services. - Foster positive relationships with customers to enhance customer loyalty. - Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. - Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

genpact jobs in gurugram, haryana

Process Associate- Customer Care

Associate - Claims 5A

Domain Trainee

Management Trainee

Associate

GDL

Service Delivery Manager - R&C - Financial Crime & Risk Management 4C

Domain Trainee - OTC, Accounts Receivable Analyst in Lloyd's London Market

Analyst - Process Analytics - FCRM 5A

Sr. Associate - Claims 5B

Associate - FCRM 5A

Process Developer

Associate - Insurance - Life 5A

Analyst - Service Desk P 4A

Specialist - Customer Care - Collections 4A

Assistant Manager - Customer Care

Process developer collections

Sr. Associate - Customer Care - Voice 5B

Analyst - Process Analytics - Regulatory Affairs 5A

Process Developer- Insurance/ Underwriting

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