Gurugram Haryana Help desk analyst Jobs – 18 Open Jobs Today

Analyst - Service Desk 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
Quick apply
Analyst - Internal Audit
KPMG —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
India-Application Support Analyst
APEX Analytix, LLC - India —Gurugram, Haryana
- Microsoft Excel
- Oracle
- Microsoft Outlook
Quick apply
Analyst, Service Desk
AHEAD —Gurugram, Haryana
- Full-time
- Azure
- Software troubleshooting
- English
- Health insurance
- Paid time off
PRACTICE DELIVERY LEAD L1
Wipro Limited —Malviya Nagar, Delhi, Delhi
- Engineering
- Bachelor's degree
- Business Administration
10d
PA-AP
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Finance
Quick apply
Sales Operations Analyst
MongoDB —Gurugram, Haryana
- CRM software
- Azure
- Sales
10d
Sr. Analyst - Process Analytics - Supply Chain - Procurement 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- English
Quick apply
IT AI and Automation Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Windows
- Scripting
- Paid time off
#ACN GN - SONG - Service - Retail - Manager
Accenture —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Access
- PMP
- Customer service
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply

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Analyst - Internal Audit
KPMG —Gurugram, Haryana
Risk Advisory >> QUALIFICATION • Graduates (BE/B.Tech, BCom, BMS, BBM or similar degree) with 0 - 2 years of related audit, business or sector experience •…
Assistant Manager | Internal Audit | Gurugram | Internal audit
Deloitte —Gurugram, Haryana
Understanding of risk-based internal audit methodology and internal control frameworks. Execute internal audit engagements in accordance with the approved audit…

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Analyst - Service Desk 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Knowledge management
Software troubleshooting
Customer service
English
Information Systems
Bachelor's degree
Computer Engineering
Business continuity planning
MacOS
ServiceNow
Agile
BA
Information Technology

Full job description

Analyst - Service Desk

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Level 1 support • Strong customer service orientation • Demonstrated ability to handle multiple tasks with little to no forewarning • Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively • Document & add new issues/solutions to Knowledge Management Repository • Use of soft skills - Listen, Empathy, Courtesy etc. • Utilize professional techniques to retain & delight customers. • Provide quality service & resolve concerns efficiently & professionally • Above all, take full ownership of the Incident from Creation to Closure • Provide technical assistance and support for incoming queries and issues; • Troubleshoot software and hardware problems; • Install and configure software and hardware; • Perform system upgrades; • Monitor and maintain computer systems and networks; • Ensure security and privacy of systems and networks; • Offer timely technical support and teach users how to utilize systems effectively.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, ServiceNow Certified Application Developer - ServiceNowServiceNow, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone

Required Skills

Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Workplace Services

Language

English (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Service Desk

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

help desk analyst jobs in gurugram haryana

Analyst - Service Desk 5B

Analyst - Internal Audit

India-Application Support Analyst

Analyst, Service Desk

PRACTICE DELIVERY LEAD L1

PA-AP

Sales Operations Analyst

Sr. Analyst - Process Analytics - Supply Chain - Procurement 4A

IT AI and Automation Analyst

#ACN GN - SONG - Service - Retail - Manager

Associate - F&A - AP 5A

Specialist - F&A - AP 4A

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