S. No. Responsibilities
1 OPERATIONS
Assisting GM – North in smooth running of day-to-day parking
operations for the assigned region.
Active participation in setting up new car park sites and giving support
to existing car parks in the region.
Directing Car Park Managers/Supervisors – operations to ensure that
all planned targets are met within agreed budgets and time frames.
Advice and support to Car park managers/Supervisors and ground staff
on all car parking operational issues.
Support the CPMs and ground staff on all car park operational issues
by the means of weekly training / meeting at the office or on site.
Manage the handling of all customer service inquiries, complaints,
incident reports and claims in an efficient and timely manner.
Manage adherence to all financial transaction policies and procedures
(cash management, permanent passes, daily cash banking etc.) and
respond to and implement and monitor recommendations made by
internal auditor/client.
In conjunction with GM – North – analyze car park performance in
terms of revenue and usage.
Review and revise the standard operating procedures (SOPs) and
agreed client service level agreements (SLA) and ensure it is followed
at car park sites.
Develop, review and revise local operating procedures (LOPs) for all
upcoming and existing car parks in the assigned region.
Maintaining strict adherence to company policy requirements including
active participation in the monthly Operation meetings, conduct audits
to assess potential risk at sites, management of incidents, claims
settlement and conflict management.
Handling existing clients on one-to-one basis with regards to any
requirement or improvement in present car park operations by
periodically meeting the clients weekly once (in station) and monthly
once (out station).
Follow up and report on site wise staffing to Human Resources and GM
North on weekly basis.
Stay available on busy sites on weekends and public holidays and also
have client interaction while doing so.
Complete follow up on timely invoice submission of all the sites in
station and out station.
Complete follow up on the pending payments from the clients every
week in station and out station.
Prepare / arrange / organize the monthly management report of all the
sites with the help of CPM/Supervisors every month before 5th day.
2 Team Work
Share & seek information relevant to the progress of the ongoing
assignment with Operations and other team members.
Assist the GM – North in report generation and follow up on submitted
billing invoices.
Working on achieving required SLA benchmarks as agreed by the
Client and Company.
Share Operations activity and explore any opportunities to improve the
day-to-day workings at car park sites with Operations team.
Quality Management
Preparation of PPT’s and MMR reports for presentation to
Management and other stake holders.
Ensure proper Liasoning and coordination with local operations team
and clients for smooth functioning at sites.
Providing information on competitor activity related to Parking
operations and IT and Equipment sales.
Client Interface
Conducting regular interactions with clients to discuss the parking
operations at site.
Regular and strong follow-up with clients for payment follow ups.
Client relationship
3 Key Competencies required to perform the current role
Desired Candidate Profile
1. Knowledge of preparing and presenting reports.
2. Candidates with experience in consumer durable or
Telecom (Post-paid) industry, Quick Service Restaurants
or Real Estate industry only, Parking Operations,
Hospitality
3. Minimum of 8-10 years’ experience in a similar Regional
leadership level position with a successful track record of
achieving results
4. Graduate, full time MBA (Proffered)
Managerial
1. The ability to multitask and prioritize workload.
2. Decision-making skills.
3. Project management and organizational skills.
4. Time management
5. Customer Focus: Time conscious and respects customer
mandate
Behavioral
1. The ability to think strategically.
2. The ability to Analyze requirements and Present Product
Offerings.
3. Strong negotiating skills.
4. A flexible approach to work with the ability to adapt to a
fast-paced, ever-changing environment.
5. Initiative and the confidence to start things from scratch.
6. Ability to work effectively in a professional manner with
technology staff, business stakeholders, end users,
management and others outside the organization.
Software Knowledge:
1. MS Office, Necessary software (Microsoft PowerPoint,
Canva or Google Slides)
Job Types: Full-time, Permanent
Pay: Up to ₹70,000.00 per month
Work Location: In person
