Architect - Automation N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Senior Principal Consultant Amazon Connect Integration Architect We are looking for experienced candidate in the field of Information and Technology with hands-on experience in Amazon Connect. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience. Configure host integrations for IVR and agent desktop. Responsibilities: - Strong expertise in integration technologies including API management message queues and middleware. - Knowledge of best practices for securing AP Is including authentication authorization and encryption to ensure the integrity and confidentiality of data during integration processes. - Experience with cloud-based integration platforms and services (e.g. - Mule Soft Dell Boomi Apache Camel). - Knowledge of enterprise architecture principles and best practices. - Expertise in implementing robust monitoring and logging mechanisms to track the health and performance of integration solutions enabling proactive issue identification and resolution. - Familiarity with version control systems for managing changes to integration components ensuring traceability and reproducibility. - Proven ability to identify and address performance bottlenecks in integration solutions optimizing data throughput and minimizing latency. - Proven experience in integrating different social media channels Voice emails and SMS into the application. - Proven experience in CTI based integrations with telephony systems. - Configure and maintain end to end contact centre using Amazon Connect and AWS services. - Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience. - Configure host integrations for IVR and agent desktop. - Keep up to date with the latest features launched for Amazon Connect and AWS CCI. - Test the new features and keep them ready for demo. - Help in creating a prototype for new features required with Amazon Connect for industry requirements. - Build custom demos for industry and vertical requirements. - Training and upskilling the support team. - Review existing clients AWS account and guide optimization of contact centre and AWS billing. - AWS solution architect/sys ops certification - Mandatory Amazon Connect Migration experience with minimum of 3 migrations. - Amazon Connect implementation experience of 3 implementations. - Contact Flow /IVR tree Amazon Connect service quota optimization. - Experience using Customer Profile Tasks Wisdom and Contact Lens for business scenario.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
UiPath Certified Professional Automation Solution Architect - UiPath AcademyUiPath Academy, UiPath - RPA Solution Architect - UiPath AcademyUiPath Academy
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Automation N
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
