Halol Gujarat It support Jobs – 1 Open Jobs Today

Discover related jobs

Based on your search for it support jobs.

IT Helpdesk Engineer
Allot Technologies PVT. LTD. —Vadodara, Gujarat
1–3 years of IT Help Desk/Desktop Support experience. Bachelor's/Diploma in IT, Computer Science, or related field. Provide technical support to end users.
₹25,000 - ₹30,000 a month
Quick apply
9d
IT Support Engineer
Sundaram Technologies —Vadodara, Gujarat
Coordinate with internal team such as Mumbai / Jaipur Team / Developer Team/ Hardware Team/ AMC Team/ Purchase Team. Provide service report to AMC Team.
₹18,000 - ₹25,000 a month
Quick apply

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

it support jobs near halol gujarat

Halol, Vadodra

Experience: 1-3 years

Incident Logging

Log all the Incidents received either through Voice calls, email or through Web.
Categorize Incident & Service Request and Prioritize them based on the categorization & prioritization framework agreed with POLYCAB (End User Support Operations).
Log all Service Requests with activity & user details, categorize & prioritize them & forward them to appropriate unit for completion.
Assigns correct severity to the incidents and escalates Major Incidents as required.
Assigns ticket to other Support Group as required.
After Categorization & Prioritization of Incidents, Service Desk will assign the ticket to the respective person or group responsible for the resolution & will update & follow up the call till its closure.
Provide end-to-end ownership through the incident management procedure without breaching defined SLAs.

Communication & Coordination

For high priority incidents, respective stakeholders of POLYCAB would be alerted through notification via phone or email.
Service Desk will coordinate among various Team engineers & 3rd party vendors & Service providers for their solution of any incident or service request & own all Incidents & service requests till closure.

Follow Up

Manage the Service Levels and will do the necessary follow-up for the same with respective vendors as per the SLA.
Follow up with the internal IT Service groups & Operations of POLYCAB for maintaining the service levels as agreed within POLYCAB.