haridwar uttarakhand technical support engineer Jobs – 2 Open Jobs Today

Service Engineer
Trucode Coding Systems Limited —Haridwar, Uttarakhand
- ₹9,351.05 - ₹27,392.33 a month
- Full-time
- B.Sc
- Microsoft Office
- Analysis skills
Quick apply
Sales Engineer
Neotech Equipments —Haridwar, Uttarakhand
- ₹20,000 - ₹40,000 a month
- Full-time
- Sales
- Microsoft Office
- Travel
Quick apply
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Service Engineer

Trucode Coding Systems Limited
Haridwar, Uttarakhand

Quick apply

Job details

Permanent | Fresher | Full-time
₹9,351.05 - ₹27,392.33 a month

Qualifications

Multilingual
B.Sc
Telecommunication
Technical support
Microsoft Office
Analysis skills
Science
Bachelor's degree
Product demos
Computer skills
B.E.
Diploma
Communication skills

Full job description

Job Title: Service Engineer

Department: Service & Technical Support

Experience: Minimum 0-4 years (Service Industry)

Education: Diploma( Mechanical) / B.E., B.Sc. in Electronics & Telecommunication or related field

Salary: As per company norms & interview performance

Roles & Responsibilities:

1. Customer Support & Relationship Management

o Provide technical support, guidance, and troubleshooting for marking and coding machines.

o Build and maintain strong relationships with existing clients through regular visits and communication.

o Identify and address customer pain points by recommending product improvements or new solutions.

o Conduct training sessions for customers on product usage and maintenance.

2. Service & Maintenance

o Perform installation, commissioning, preventive maintenance, and servicing of machines.

o Ensure timely resolution of customer complaints and service requests. o Maintain customer records, service reports, and share insights with managers for service enhancement.

o Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits.

3. Technical Expertise & Troubleshooting

o Diagnose and resolve machine issues efficiently, ensuring minimal downtime. o Stay updated on industry trends, competitor activities, and technological advancements.

o Maintain a high level of product knowledge to provide accurate technical support.

4. Sales & Business Support

o Assist the sales team by conducting product demonstrations for potential customers.

o Identify new business opportunities and generate leads to expand the company’s market presence.

o Contribute to customer feedback analysis to drive product development

5. Documentation & Reporting

o Prepare and submit detailed service reports, including findings,

recommendations, and resolutions.

o Maintain accurate logs of service activities and customer interactions. o Provide market insights and competitor analysis reports to the management team.

6. Travel & On-Site Support

o Willingness to travel as per company requirements for on-site service and support.

o Coordinate with internal teams to ensure timely service delivery and spare parts availability.

Skills & Competencies:

∙ Strong problem-solving and analytical skills.

∙ Good communication and interpersonal skills.

∙ Basic knowledge of computers, MS Office, and internet usage.

∙ Self-motivated team player with the ability to work independently.

∙ Multilingual skills preferred for better customer interaction.

This refined job description provides a clearer and more detailed overview of expectations for the role while maintaining a professional tone. Let me know if you need further modifications!

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,351.05 - ₹27,392.33 per month

Work Location: In person

Quick apply

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