Student Success Manager
Indigo Research —Gurugram, Haryana
- Remote
- Salesforce
- English
- Research
Student Success Associate
Newton School —Sonipat, Haryana
- Up to ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Bachelor's degree
Quick apply
Academic Counsellor/ Career Counsellor
CodeQuotient Pvt Ltd —Panchkula, Haryana
- ₹18,000 - ₹23,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
1d
Career Counselor
Divi group of Companies —Yamunanagar, Haryana
- ₹15,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- Mentoring
- Recruiting
- Cell phone reimbursement
Quick apply
Student Services Advisor
Networth Overseas Consultant —Karnal, Haryana
- ₹30,000 - ₹50,000 a month
- Email
- English
- Bachelor's degree
- Mentoring
Quick apply
Admission Counselor
GDR College of Education —Panipat, Haryana
- ₹30,000 - ₹40,000 a month
- Full-time
- Master's degree
- Education
- Psychology
Quick apply
Career Advisor
Protouch Services —Gurugram, Haryana
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Commuter assistance
- Cell phone reimbursement
Quick apply
Guidance & Career Counsellor
Pathways Schools —Gurugram, Haryana
- Communication skills
11d
Senior Academic Counselor
SRVA Educations PVT LTD —Gurugram, Haryana
- From ₹35,000 a month
- Full-time
- Education
- Bachelor's degree
- In-person
Quick apply

Related jobs to explore

Based on your search for academic & career advisors

Senior Project Coordinator
Ameriprise India —Gurugram, Haryana
Possess skills to write to different audiences (including corporate and field) in a way that clearly ties initiatives to how those employees conduct business,…
Admissions Advisor
Masters' Union —Gurugram, Haryana
Self-driven, organized, and comfortable working in a performance-oriented environment. Strong listening skills with the ability to understand customer needs and…
₹4,00,000 - ₹10,00,000 a year
Quick apply

I want to receive the latest job alerts for academic & career advisors in haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

academic & career advisors jobs near haryana

Academic Counselor jobs in Panchkula, Haryana

Counselor, Teacher jobs in Varanasi, Uttar Pradesh

Senior Marketing Manager jobs in Gurugram, Haryana

Preschool, Coordinator Academic Head jobs in Hyderabad, Telangana

Senior Academic Counselor jobs in Remote

Senior Academic Counselor jobs in West Bengal

Senior Academic Counselor jobs in Bengaluru, Karnataka

Counselor, Physics Wallah jobs in Lucknow, Uttar Pradesh

Academic Counselor jobs in Sun City, Tamil Nadu

Student Counselor jobs in Hyderabad, Telangana

Counselor jobs in Coimbatore, Tamil Nadu

Social Worker, Msw, Msw, Counselor jobs in Nashik, Maharashtra

Overseas Education Counselor jobs in Delhi

Academic Counselor jobs in Nagole, Hyderabad, Telangana

Academic Counselor jobs in Dilsukhnagar, Hyderabad, Telangana

Academic Counselor jobs in Wayanad, Kerala

Guidance Counselor jobs in Delhi, Delhi

Guidance Counselor jobs in Alwar, Rajasthan

Visa Counselor jobs in Hyderabad, Telangana

Guidance Counselor jobs in Hsr Layout, Bengaluru, Karnataka

Student Success Manager

Indigo Research -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Salesforce
English
Research
Microsoft Office
Analysis skills
Project management
Counseling
Conflict management

Full job description

Overview

Indigo Research is dedicated to transforming the education landscape by pairing high school students with research mentors to complete and publish research projects. We aim to deliver transformative educational experiences and cultivate the next generation of scholars.

The Student Success Manager (SSM) is an essential, high-impact role responsible for guiding students through their research journey and ensuring their successful program completion, with a strategic eye on their research completion, publication and college admissions goals.

SSM Role

The SSM serves as the primary relationship owner for our students and their families, ensuring a seamless, high-touch, and goal-oriented experience. This role is ideal for a highly organized professional with a background in student counseling, advising, or academic success who can navigate complex educational roadmaps and manage high-value client relationships.

The SSM will be the project management expert overseeing the student's entire research timeline, translating high-level program goals into actionable roadmaps, collaborating closely with research mentors, and ensuring the student's progress aligns with their personal and academic objectives, especially with an eye to university admissions.

Key Responsibilities

Student Success

Program Roadmap Management: Guide students and families through their customized research program, ensuring all milestones (from topic selection to publication) are completed on schedule to meet the student’s goals within their chosen timeframe.
Relationship Excellence: Serve as the trusted, primary point of contact for students and parents, proactively communicating progress, managing expectations, and resolving concerns to ensure stellar client satisfaction (including for VIP and partnership-referred clients).
Strategic Intervention: Continuously monitor student progress, identify potential roadblocks, and implement timely, strategic interventions to get off-track students back on course.
Conflict & De-escalation: Skillfully engage in conflict resolution and high-stakes de-escalation scenarios, demonstrating professionalism, empathy, and patience in all communications.

Internal Program Coordination

Mentor Alignment: Work closely with research mentors/tutors to ensure the mentoring relationship is productive, positive, and aligned with the student’s program goals and pace.
Client Advocacy: Represent the client's voice internally, sharing critical student/family feedback with the wider team to drive service improvements and preemptively align on issue resolution strategies.
Reporting & Handoffs: Utilize CRM tools to track and report on student progress, ensuring a smooth and successful transfer of the client relationship from the sales team.

Operational Improvement & Business Growth

Client Retention & Upsell: Contribute to company growth by proactively building client loyalty, facilitating retention, and identifying opportunities for additional service purchases or referrals.
Process Enhancement: Identify, highlight, and assist in the implementation of service and operational improvements to ensure Indigo Research continues to meet the evolving needs of high-achieving students and families.

Qualifications & Skills

Qualifications

Required: 2–4 years of demonstrated success in student admissions counseling, academic advising, mentoring, or program management within a high-achieving educational context.
Strong Asset: Direct experience with the US college admissions process and/or international education systems (e.g., advising on Common Application, essays, extracurricular profiles).
Technical Proficiency: Advanced proficiency in CRM tools (e.g., Salesforce), Microsoft Office Suite, and Google Workspace.

Skills

Client Management & Professionalism: Proven ability to build immediate rapport and trust with high-net-worth clients/families, command attention in meetings, and maintain a high level of composure in emotional or difficult situations.
Analytical & Project Management: Highly organized with demonstrated analytical ability to recognize patterns, predict roadblocks, and manage complex, multi-stakeholder project timelines effectively.
Communication & Negotiation: Exceptional verbal and written English proficiency. Proven ability to lead and negotiate, employing strong de-escalation and conflict resolution skills.
Adaptability & Cultural Awareness: High degree of cultural awareness and agility to efficiently manage the dynamics of diverse international customers and stakeholders.

What Success Looks Like

Success in this role is measured by the ability to deliver predictable, high-quality outcomes for every student.

Achieving target Net Promoter Scores (NPS) and response rates
Ensuring 100% timely student progress and tailoring and intervention/s
- Utilisation of purchased support packages
- Continued progression of milestone targets and goals
- Strategic intervention to correct an off track student
- Identifying additional opportunities for student both locally and globally
Establishing trust and rapport with families quickly and effectively
- Creating a successful transfer of the relationship from Indigo sales team
- Being the first point of contact for any family inquiries, complaints or concerns
- Providing consistent, proactive updates to families, minimizing the need for them to follow up
- Identifying and capitalizing on additional opportunities that enhance the student's profile
- Maintaining a high rate of client retention and referrals
Appropriate issue handling and escalation, taking feedback and initiating change / improvements to service delivery where necessary

Apply Now

Refine Your Search

academic & career advisors jobs in haryana

Student Success Manager

Student Success Associate

Academic Counsellor/ Career Counsellor

Career Counselor

Student Services Advisor

Admission Counselor

Career Advisor

Guidance & Career Counsellor

Senior Academic Counselor

Related jobs to explore

I want to receive the latest job alerts for academic & career advisors in haryana

Explore jobs in more locations

Overview

SSM Role

Key Responsibilities

Student Success

Internal Program Coordination

Operational Improvement & Business Growth

Qualifications & Skills

Qualifications

Skills

What Success Looks Like

Jobseeker tools

Employer Tools

Browse

Stay Connected