ocation: [Insert Location / Remote / Hybrid]
Department: Sales & Business Development
Reports To: Sales Manager / Business Head
Job Summary
We are seeking a dynamic, results-driven Customer Relationship Manager (CRM) with a strong background in the pharmaceutical industry to join our growing team. In this role, you will be responsible for driving inside sales and telesales for our oral healthcare products, including oral medicines, tablets, capsules, and sachet formulations.
The ideal candidate will combine excellent communication and relationship-building skills with a solid understanding of pharma products, regulatory nuances, and the buying behavior of B2B clients (such as stockists, distributors, pharmacies, or healthcare professionals).
Key Responsibilities
- Telesales & Revenue Generation: Actively pitch, negotiate, and close sales orders over the phone for our portfolio of oral medicines and sachet products.
- Lead Management: Convert marketing-generated leads, cold call potential clients, and re-engage dormant accounts to build a consistent sales pipeline.
- Relationship Management: Build and maintain strong, long-term relationships with retail pharmacies, distributors, stockists, or corporate clients to ensure high repeat-order rates.
- Product Explanation: Clearly articulate the benefits, dosage forms, packaging benefits (especially for sachets), and competitive advantages of our pharmaceutical products.
- Order Coordination: Oversee the end-to-end sales process—from booking the order over the phone to coordinating with dispatch, logistics, and billing teams for timely delivery.
- Market Intelligence: Collect and report feedback from clients regarding market trends, competitor pricing, and demand for specific oral formulations.
- CRM Documentation: Maintain meticulous records of all calls, follow-ups, customer feedback, and sales pipelines in the company’s CRM software.
Qualifications & Experience
- Education: Graduate in any stream. A degree in Pharmacy (B.Pharm / D.Pharm) or Biotechnology/B.Sc is a strong advantage.
- Experience: 2 to 5 years of proven experience in Telesales, Inside Sales, or CRM roles specifically within the Pharmaceutical or Healthcare sector.
- Domain Knowledge: Solid familiarity with oral solid dosages (tablets, capsules) and powder/granule sachets. Understanding pharma distribution channels is highly desirable.
Key Skills & Competencies
- Communication: Exceptional verbal and written communication skills in [Insert Language, e.g., English/Hindi/Local Language], with a persuasive telephone etiquette.
- Sales Acumen: Strong negotiation, objection-handling, and closing skills.
- Tech Savvy: Proficiency in using CRM tools (like Salesforce, Zoho, or Hubspot), MS Excel for maintaining client logs, and basic calling software.
- Target-Oriented: Ability to work under pressure and consistently meet weekly and monthly sales targets.
What We Offer
- Competitive base salary with attractive, performance-linked sales incentives.
- A professional and collaborative corporate working environment.
- Opportunities for career progression into senior sales management roles.
Pay: ₹10,000.00 - ₹40,000.00 per month
Work Location: In person
