Hitec City Hyderabad Telangana Senior customer support representative Jobs – 117 Open Jobs Today

Customer Support Representative - German
Joan Technologies —Hyderabad, Telangana
- ₹5,00,000 - ₹10,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Flexible schedule
Quick apply
Senior Customer Care Executive (Bengali/Hindi)
Punarjan Ayurveda Pvt Ltd —Kukatpally, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Master's degree
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
Senior Customer Care Executive (Tamil/Kannada)
Punarjan Ayurveda Pvt Ltd —Kukatpally, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Master's degree
- In-person
- Health insurance
- Food provided
Quick apply
Customer Service Representative - Legal UKI
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Work from home
1d
Customer Activation Senior Specialist, Data Context Layer
MSD —Hyderabad, Telangana
- Full-time
- Organisational skills
- AI
- No travel
Field Partnership Executive – Community Outreach, Gated Communities & Local Partnerships
Meluha International School —Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Flexible schedule
Quick apply
Senior Associate Transaction & Processing
Trimont Services India Pvt Ltd —Hyderabad, Telangana
- Hybrid work
- Finance
- Master's degree
- Administrative experience
Senior Manager – Sales Operations & Performance (US Market)
Excel Soft Services (India) Pvt. Ltd —Hyderabad, Telangana
- ₹8,54,919.70 - ₹20,01,098.71 a year
- Full-time
- CRM software
- Sales
- English
- Health insurance
Quick apply
13d
Senior Service Desk Representative
Diebold Nixdorf —Hyderabad, Telangana
- Full-time
- English
- SQL
- Computer networking
Senior Process Trainer – US Payroll & Benefits
TriNet —Hyderabad, Telangana
- PMP
- Microsoft Office
- Analysis skills
- Health insurance
Senior Customer Service Representative
Narne Eststes —Hyderabad, Telangana
- ₹10,385.20 - ₹20,000.00 a month
- Weekend availability
- CRM software
- Microsoft Excel
- Customer service
- Commuter assistance
- Paid time off
Quick apply
Senior Business Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Management
- Computer Science
- Health insurance
7d
Senior Billing Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Oracle
- Customer service
- Health insurance
Customer Success Associate
Hewlett Packard Enterprise —Hyderabad, Telangana
- Full-time
- Computer Science
- Data analysis skills
- Master's degree
Sr. Client Specialist
SoftClouds —Hyderabad, Telangana
- Full-time
- Salesforce
- Microsoft Office
- Agile
Senior Talent Acquisition Partner
TriNet —Hyderabad, Telangana
- Microsoft Office
- Bachelor's degree
- Data entry
- Health insurance
Senior Learning and Development Consultant
TriNet —Hyderabad, Telangana
- PMP
- Microsoft Office
- Analysis skills
- Health insurance
Director - Digital Content and Customer Experience
MSD —Hyderabad, Telangana
- Full-time
- Marketing
- Salesforce
- Master's degree
Senior Business Systems Analyst
TriNet —Hyderabad, Telangana
- Computer Science
- Master's degree
- AWS
- Health insurance
Business Advisory New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Support Representative - German

Joan Technologies
Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time
₹5,00,000 - ₹10,00,000 a year

Benefits

Provident Fund
Paid time off
Flexible schedule

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
PCI
Customer service
Call center experience
Computer literacy
Shift management
Technical support
Performance management
Information security
Analysis skills
Bachelor's degree
Workforce management
Leadership
Communication skills

Full job description

JOB DESCRIPTION

Position : Team Leader

Department : Bose Operations

Reports To

Shift Manager

Operations Manager

Senior Operations Manager

Supervises

Customer Service Associates

Position Summary:

The Team Leader is responsible for leading, coaching, and developing a team of Customer Service Associates to consistently achieve client and organizational goals related to quality, productivity, attendance, customer satisfaction, and operational excellence. The role is accountable for performance management, employee engagement, process improvement, customer escalations, and ensuring compliance with organizational policies, quality standards, and information security requirements.

Key Responsibilities:

Team Leadership:

· Ensure the team consistently meets quality, productivity, attendance, and performance standards.

· Conduct daily start-of-shift huddles.

· Lead team meetings using effective communication and presentation skills.

· Issue written and verbal instructions to team members regarding operational goals and performance expectations.

· Determine work procedures and expedite workflow to achieve business objectives.

· Foster employee engagement and promote company and program initiatives.

· Recognize outstanding performance and celebrate team successes.

Performance Management & Coaching:

· Coach each team member at least once per week on key performance metrics.

· Deliver regular performance appraisals and feedback.

· Monitor employee performance, behavior, and adherence to company policies.

· Listen to and evaluate a minimum of two customer calls per agent each week.

· Implement client call grading standards.

· Identify employees with leadership potential and support their development.

· Apply effective performance improvement and disciplinary processes when performance or behavioral standards are not met.

Customer & Client Management:

· Monitor customer calls, emails, and other communication channels to evaluate:

· Technical accuracy

· Customer handling

· Professional demeanor

· Compliance with company policies

· Provide coaching and corrective actions where necessary.

· Handle positive customer escalations and supervisor escalations from frontline agents as required.

· Recommend corrective services within approved client guidelines to resolve customer concerns.

· Respond to incoming customer calls for a minimum of four hours per week.

Operational Management:

· Work closely with Shift Managers and Operations Management to improve operational processes and eliminate recurring issues.

· Inform RTAs, Shift Managers, and clients whenever systems or operational processes are not functioning effectively.

· Resolve employee concerns and workplace grievances.

· Lead or participate in special projects as assigned.

· Utilize all required internal and external work tools effectively.

Compliance & Information Security

· Uphold the principles of the Quality Information Security Management System (QISMS).

Protect organizational assets by ensuring:

· Confidentiality

· Integrity

· Availability of information

· Establish, implement, and continuously improve information security practices within the assigned area.

· Develop and maintain procedures to safeguard classified and confidential information.

· Report all information security incidents, losses, weaknesses, software/hardware failures, and confidentiality breaches immediately to the appropriate authority.

· Participate in all required Information Security, PCI-DSS, and QISMS awareness and training programs.

Competency Requirements:

· Moderate Competency

· Facilitation Skills

· Process Improvement

· Expert Competency

· Coaching & Development

· Performance Management

· Monitoring Performance & Behavior

· Product Knowledge

· Communication Skills (Verbal & Written)

· Customer Service Orientation

· Computer Literacy

· Sense of Urgency

· People Management

· Team Orientation

· Passion for Excellence

· Interpersonal Skills

· Work Organization

· Drive for Results

· Change Management

· Analytical Skills

· Reasoning & Problem Solving

Education & Experience

· Bachelor's Degree (4-year degree) preferably in:

Management

Marketing

Related discipline

· Candidates without a four-year degree require BUH approval.

· Minimum 2–3 years of experience in a Call Center environment.

· Experience in one or more of the following:

Customer Service

Sales

Technical Support:

· Workforce Management (preferred)

Computer Skills:

· Microsoft Excel

· Microsoft Word

· Microsoft PowerPoint

· Work Environment

· Professional office environment

· Business casual attire

· Physical & Work Requirements

· Flexible working hours based on business requirements.

May require:

· Rotational shifts

· Non-consecutive weekly offs

· Overtime

· Weekend work

· Holiday work

· May be assigned to different sites as required.

· Must be willing to travel internationally for client meetings when required.

· Must successfully complete Product-Specific Training and all required certifications, including Performance Coaching Certification.

· Success Measures

The Team Leader will be evaluated based on:

· Quality performance

· Productivity achievement

· Attendance compliance

· Customer Satisfaction (CSAT)

· Coaching effectiveness

· Team engagement

· Employee development

· Escalation handling

· Process compliance

· Information Security compliance

· Client satisfaction

· Achievement of business KPIs

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

senior customer support representative jobs in hitec city hyderabad telangana

Customer Support Representative - German

Senior Customer Care Executive (Bengali/Hindi)

Senior Customer Care Executive (Tamil/Kannada)

Customer Service Representative - Legal UKI

Customer Activation Senior Specialist, Data Context Layer

Field Partnership Executive – Community Outreach, Gated Communities & Local Partnerships

Senior Associate Transaction & Processing

Senior Manager – Sales Operations & Performance (US Market)

Senior Service Desk Representative

Senior Process Trainer – US Payroll & Benefits

Senior Customer Service Representative

Senior Business Analyst

Senior Billing Analyst

Customer Success Associate

Sr. Client Specialist

Senior Talent Acquisition Partner

Senior Learning and Development Consultant

Director - Digital Content and Customer Experience

Senior Business Systems Analyst

Business Advisory New Associate

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