Hr Assistant manager bpo Jobs – 21 Open Jobs Today

Assistant Process manager
AWS Geek Pvt Ltd —Panchkula, Haryana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- English
- Master's degree
- AWS
- Commuter assistance
- Paid time off
Quick apply
Assistant Operations Manager
Overseas Operations Management —Panchkula, Haryana
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
Quick apply
2422744-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- Project management
2070747-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Oracle
- Computer Science
- Master's degree
3726774-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- B.Sc
- Master's degree
4930084-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- B.Sc
- Master's degree
2067748-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Access
- Azure
- Computer Science
1984874-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- SQL
3124757-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Oracle
- Computer Science
- Master's degree
4912084-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- Master's degree
689796-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- Finance
- Master's degree
4585107-Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
1985251-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
Senior Assistant Vice President-Business Management -Professional Services
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Management
- Salesforce
1985306-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Azure
- B.Sc
- SQL
1970743-Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- B.Sc
- Master's degree
1970741-Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- B.Sc
- Master's degree

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Assistant Process manager

AWS Geek Pvt Ltd
Panchkula, Haryana

Quick apply

Job details

Full-time
₹6,00,000 - ₹8,00,000 a year

Benefits

Commuter assistance
Paid time off
Flexible schedule
Food provided
Paid sick time

Qualifications

Operations management
English
Technical support
Master's degree
AWS
Bachelor's degree
Business Administration
MBA
Process management
Leadership

Full job description

Assistant Process Manager – US IT Services Process

Company: AWS Geek Pvt Ltd
Location: CXO Suites, IT Park, Panchkula
Job Type: Full-Time | Work From Office
Experience: 3–5 Years
Process: US IT Services / US Client Operations

About the Role

Ace Web Solutions is looking for an experienced Assistant Process Manager to support the management and optimization of our US IT services process. The ideal candidate will assist in overseeing day-to-day operations, maintaining service quality, supporting team performance, improving processes, and ensuring an excellent experience for our US-based clients.

This is a US-facing role, so excellent spoken and written English, professional communication, and the ability to confidently communicate with American clients are essential.

Key Responsibilities

Assist in managing daily operations for the US IT support and technical services process.
Support and improve workflows across sales, customer support, dispatch, remote IT support, and field technician services.
Ensure US clients receive timely, professional, and high-quality service.
Monitor team performance, productivity, KPIs, SLAs, and customer satisfaction.
Coordinate with Process Managers, Managers, sales, dispatch, technical support, and field-service teams.
Assist in ensuring technicians are properly scheduled and dispatched based on customer requirements and location.
Handle client and internal escalations and ensure timely resolution.
Conduct regular quality checks on calls, emails, tickets, and customer interactions.
Identify process gaps and assist in implementing SOPs, quality controls, and operational improvements.
Prepare daily and weekly performance reports for management.
Support the Process Manager and senior management with process improvement and business growth initiatives.
Train, coach, and mentor team members on US customer communication, processes, and service standards.
Ensure compliance with company policies, documentation standards, and client SLAs.
Use CRM, ticketing, communication, and reporting systems effectively.
Support the Process Manager in achieving overall process performance and operational targets.

What We're Looking For

3–5 years of experience in process management, operations management, BPO, IT services, MSP, technical support, or a similar environment.
MBA — Preferred.
Bachelor's degree in any relevant discipline.
Excellent command of spoken and written English — Mandatory.
Strong understanding of US customer communication and business etiquette.
Experience working with teams and monitoring operational KPIs.
Strong understanding of SOPs, workflows, SLAs, quality management, and process improvement.
Strong problem-solving and escalation-management skills.
Excellent organizational and multitasking abilities.
Comfortable working with CRM, ticketing, reporting, and communication platforms.
Ability to analyze operational data and identify areas requiring corrective action.
Strong coordination, ownership, and decision-making skills.
Professional attitude with the ability to work with US clients and internal leadership.
Willingness to work according to US business hours and assigned shifts — Mandatory.

Preferred Experience

Candidates with experience in any of the following will be preferred:

US-based B2B/B2C process management
Managed IT Services / MSP
Technical support or helpdesk operations
Field service / technician dispatch
IT infrastructure and network support
Customer success or service operations
US sales or technical support processes
Call quality and performance management

Key Performance Areas

The successful candidate will support improvements in:

Mandatory Work RequirementsWork From Office

This is a Work From Office (WFO) position supporting US IT Services / US Client Operations.

Candidates must be willing and able to work from the office according to their assigned shift.

Shift Flexibility

Candidates must be comfortable working in any of the following shifts:

5:00 PM – 12:00 AM
5:00 PM – 2:00 AM
7:00 PM – 4:00 AM
9:00 PM – 6:00 AM
12:00 AM – 9:00 AM
3:00 AM – 12:00 PM

Flexibility to work the assigned shift is mandatory.

Working Environment

Location: CXO Suites, IT Park, Panchkula
Work Mode: Work From Office
Process: US IT Services / US Client Operations
Experience: 3–5 Years
Salary: ₹6,00,000 – ₹8,00,000 /Year, depending on experience and capabilities
MBA: Preferred
English Fluency: Mandatory
Shift Flexibility: Mandatory
Opportunity to work closely with Process Managers and senior management and contribute to a growing US-focused IT services business.

Why Join Ace Web Solutions?

Join a growing technology services organization supporting customers and businesses across the United States. This role offers the opportunity to develop your leadership and operations expertise, work closely with senior management, support a high-performing team, and contribute directly to the growth of a US-focused IT services operation.

Apply now if you have strong coordination and leadership skills, excellent English communication, 3–5 years of relevant experience, and the ability to support a high-performance US IT services operation.

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

Commuter assistance
Flexible schedule
Food provided
Paid sick time
Paid time off

Work Location: In person

Quick apply

Refine Your Search

assistant manager bpo jobs in hr

Assistant Process manager

Assistant Operations Manager

2422744-Lead Assistant Manager

2070747-Lead Assistant Manager

3726774-Lead Assistant Manager

4930084-Lead Assistant Manager

2067748-Lead Assistant Manager

1984874-Lead Assistant Manager

3124757-Lead Assistant Manager

4912084-Lead Assistant Manager

689796-Lead Assistant Manager

4585107-Assistant Manager

1985251-Lead Assistant Manager

Senior Assistant Vice President-Business Management -Professional Services

1985306-Lead Assistant Manager

1970743-Assistant Manager

1970741-Manager

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