Hr Customer care specialist Jobs – 44 Open Jobs Today

Specialist Customer Care
Barclays —Gurugram, Haryana
- Customer service
- Administrative experience
- Conflict management
1d
Specialist - Customer Care - Collections 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Modality Sales Specialist - US, North and West India
Philips —Gurugram, Haryana
- Full-time
- Sales
- Master's degree
- Bachelor's degree
1h
Associate Specialist, Customer Services & Technical Support
SHL —Gurugram, Haryana
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
Application Specialist
GE HEALTHCARE —Gurugram, Haryana
- Bachelor's degree
- Travel
- Diploma
Area Contract Logistics Customer Retention Specialist
Kuehne+Nagel —Gurugram, Haryana
- Analysis skills
- Travel
- Conflict management
Project Management Specialist II
Hollister Global Business Services India Private L —Gurugram, Haryana
- PMP
- Engineering
- Master's degree
Problem Management Specialist
Guest-tek India —Haryana
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Sr. Payroll Specialist (India Coverage)
S&P Global —Gurugram, Haryana
- Email
- Microsoft Excel
- Windows
- AI
- Health insurance
- Paid time off
Customer Experience Specialist
Chipper Consumer Pvt. Ltd. —Gurugram, Haryana
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Customer service
- In-person
- Office experience
- Health insurance
- Life insurance
Quick apply
Associate, Derivatives Operations, Tech & Ops
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Customer service
- Analysis skills
- Project management
- Work from home
2d
Senior Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- SQL
- Communication skills
Customer Retention Specialist
Hobit Technology Pvt.Ltd. —Faridabad, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
SBU HEAD – CRITICAL CARE
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Master's degree
- Business Administration
- MBA
Senior Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
Data Specialist
YipitData (Alternative) —Gurugram, Haryana
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Specialist, Product Management & Development
S&P Global —Gurugram, Haryana
- Email
- SQL
- Product management
- Communication skills
- Health insurance
- Paid time off
International Customer Support & Sales
CrazyNeon —Gurugram, Haryana
- ₹25,000 - ₹45,000 a month
- Overnight shift
- CRM software
- Sales
- Salesforce
Quick apply

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Specialist Customer Care

Barclays -
Gurugram, Haryana

Apply Now

Job details

Permanent
1 day ago

Qualifications

Customer service
Administrative experience
Conflict management
Communication skills
Banking

Full job description

Date live: 09/03/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000130097

Embark on a transformative journey as Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Key critical skills required for this role include:

The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
Proven experience in Customer service role in voice or back office process.
Conflict resolution skills and the ability to handle difficult or emotional conversations.
Experience in analyzing workflows, optimizing procedures and delivering high quality service.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida/ Gurugram.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer care specialist jobs in hr

Specialist Customer Care

Specialist - Customer Care - Collections 4A

Associate - Customer Care - Blended 5A

Modality Sales Specialist - US, North and West India

Associate Specialist, Customer Services & Technical Support

Specialist - HR

Application Specialist

Area Contract Logistics Customer Retention Specialist

Project Management Specialist II

Problem Management Specialist

Sr. Payroll Specialist (India Coverage)

Customer Experience Specialist

Associate, Derivatives Operations, Tech & Ops

Senior Product Support Specialist

Customer Retention Specialist

SBU HEAD – CRITICAL CARE

Senior Specialist - HR

Data Specialist

Specialist, Product Management & Development

International Customer Support & Sales

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